Senior Client Manager, Jellyvision
Custom Solutions
$125-150k
+ Commission Eligible
More information about location
Streamlining employee benefits
Job no longer available
Streamlining employee benefits
201-500 employees
Job no longer available
$125-150k
+ Commission Eligible
More information about location
201-500 employees
Company mission
To improve lives by helping real people choose, use, and appreciate their benefits.
Role
Who you are
- 5+ years of experience in an agency Account Manager, Sales Manager, Customer Service Specialist or similar role, preferably with technical experience in a healthcare or enterprise SaaS environment and in a customer-facing capacity. You should speak tech and brand in equal measure
- Equal parts communication and listening skills. You need to be able to quickly absorb technical details and translate them for customers
- A relentless drive for continuous improvement, self-learning, and solution exploration
- Exceptional leadership skills – you know how to co-create a vision and align everyone around it
- The ability to make quick and confident decisions to keep work moving forward
- Experience with collaboration tools like Jira, Confluence, Drive, Figma, etc,
- The ability to quickly generate customer-facing collateral including pitches, technical documents, and progress updates
- History of cross-functional collaboration with sales, marketing, legal, security, product, and technology teams
- Communicates Effectively
- Customer Focus
- Decision Quality
- Drives Results
- Persuades
- Strategic Mindset
- Tech Savvy
What the job involves
- Occasionally, one of our 1600+ customers or partners need help solving a communication problem outside the realm of our standard ALEX products
- When this happens, we airlift in our Custom Solutions team to build something beautifully bespoke – from microsites to videos to full-on interactive software
- How do you fit in? You’ll work closely with customers to answer questions, identify pain, and pitch potential solutions
- You’ll handle discovery, price screening, and create a proposal for how you might bring your proposed solution to life, and you’ll be ready and rarin’ to track down answers to technical or creative questions along the way
- You are, in effect, the face of Custom Solutions throughout the buying process
- Once the gig is in hand, you’ll help get the delivery team up to speed by sharing your findings and making sure everyone feels energized and aligned
- If you ever feel stumped about what solution to pitch, you’ll collaborate with these same cross-functional teams to come up with a solution together
- Along the way, you’ll also be doing some (*shhhhh*) secret R&D
- The Custom Solutions team often acts as an incubator for our product teams, sniffing out problems that we may want to solve for ALL of our customers instead of just one
- When these arise, you’ll work with our product strategy team to see if there’s any “there” there
- You’ll report to our SVP of Customer Success within our Revenue org (while working closely with Revenue, Marketing, and Product teams)
- You’ll turn customer interest into closed deals by running a world class, top notch, really just one-of-a-kind creative discovery and pitch process
- Manage leads, scope work, and perform Oscar-worthy proposal presentations. The pipeline will be diverse and yours to run with
- You’ll lead customer calls and manage communication throughout the process, providing a clear timeline and deliverable expectations
- Field questions and elegantly handle objections from customers, constantly proving with words and actions why we’re better than the competition
- You’ll stay abreast of new products and features being built elsewhere in the company, so you can help identify potential pilot partners within your pipeline
- Ask all the questions. Identify risks, and minimize dependencies to keep things running smoothly
- Create engaging (dare we say cheeky?) collateral to help Sales Reps and Account Managers market Custom Solutions to their prospects
- You’ll execute drafts and manage contracts through the legal and negotiation processes to ensure compliance, thoroughness, and completion, while also assisting in responding to RFPs related to product functionality and technical scope
- Evaluate technical information requests, coordinate demos, and collaborate with product and marketing teams to work up interesting solutions to customer problems
- You’ll gather and analyze product feedback, case studies, market targets, and promoters and develop personalized strategies based on Ideal Customer Profiles (ICP)
- We’ll measure your success, and in turn our collective success, by having a deeper understanding of customer needs and retention/growth plans based better meeting those needs
- Forge strong relationships with teams across Jellyvision, deliver things on time and of the highest quality and continue to push innovation on all fronts
Our take
Navigating health benefits is confusing, and most people need help making sense of it. As healthcare costs clim and plans get more complex, companies are turning to tools like Jellyvision to simplify the experience. The market is shifting toward smarter, more personalized support, and Jellyvision is part of this change.
At the heart of Jellyvision is ALEX< a virtual benefits advisor that talks to employees like a real person (think funny, friendly, and easy to understand). ALEX gives personalized advice based on each person's life, family, and health needs, helping them make better choices without added stress.
Recently, the company's been on a roll. Now supporting a quarter of the Fortune 500 and recently integrating into Conduent's Life@Work Connect platform. Meaning even more employees can now access ALEX's support. And under leadership of CEO Amanda Lannert, Jellyvision has transformed from a quirky digital agency into a seiouss HR tech player, with big plans to keep improving and expanding.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$20m
LATE VC
Jan 2008
$5m
SERIES B
Total funding: $25m
Company benefits
- Medical, Dental, and Vision Insurance
- Majority of premiums covered for spouses/civil union partners/dependents
- Roth or Traditional 401(k) with match
- HSAs & FSAs with employer contributions
- Flexible-first PTO and work policies
- Self-care days to recharge
- Access to our Chicago office
- Gender-affirming support
- Generous parental leave, adoption, and surrogacy assistance
- Home office, gym, and wellness allowance
- Therapy stipend
Company HQ
Chicago Loop, Chicago, IL
Leadership
Amanda Lannert
(CEO)Amanda has served as the CEO of Jellyvision since 2011. They are also a Board Director/Member at various companies, including SportHero, P33 Chicago and Equilibria.
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