Customer Success Manager, Zivver
Dutch-Speaking
Secure digital communications platform
Open for applications
Secure digital communications platform
101-200 employees
Open for applications
101-200 employees
Company mission
To power the next generation of secure digital communications.
Role
Who you are
- Bachelor’s or Master’s degree with a clear interest in technology
- Ideally some prior work experience in a customer success, management consulting, strategy consulting or technical consulting role. Got some experience with SaaS companies? Even better!
- Marketing experience would be a great plus. For this role, iIt’s important to serve a lot of customers at the same time, so you will need to think of scalable solutions and know how to trigger actions
- Exposure to International Environment
- An excellent organizer with a high level of accuracy & strong analytical skills
- Strong communication in fluent Dutch and English
- Not afraid to take responsibility and able to operate effectively with pressure & change
What the job involves
- As we continue to grow, we’re looking for a Junior Customer Success Manager to support and understand our customers' needs, especially around secure digital communications
- You’ll help ensure that customers get the most value from our product, contributing to Zivvers’ as well as the customers' success and growth of our customer base
- You’ll be working closely with the other Customer Success, Commercial, and Product teams to help gather feedback, share insights, and improve our customers' overall experience
- As a Junior Customer Success Manager, you will be involved in the customer lifecycle from the beginning, supporting efforts to maintain and grow customer relationships
- You’ll assist with managing a cross-industry customer portfolio, collaborating with the Product, Commercial, and technical teams to enhance customer satisfaction and retention
- Drive the success of the customer as the ultimate account owner by planning and orchestrating the execution with internal and external stakeholders
- Identify and nurture relationships with key stakeholders
- Keep the net revenue retention at a top level
- Build customer communities that will enable us to serve our customers in a better and more efficient way
- Understand business priorities and, as a trusted advisor, envision how Zivver can support them. Design and implement the customer roadmap to achieve these goals
- Develop and implement scalable solutions to effectively serve multiple customers simultaneously, while ensuring timely and efficient action initiation
- Perform periodic ‘health checks’ to understand value gaps and take effective measures to drive value for the customer
- Play a key role in creating a customer-centric Zivver organization
- Together with the account managers, you’ll drive successful renewals and identify expansion opportunities
Our take
Organisations are increasingly utilising instant messaging applications for external and internal communication, as they are a faster and cheaper mode of communication. With this, it becomes increasingly important to secure the messaging infrastructure as these communication environments are less secure.
Zivver offers a secure communications platform for organisations, especially those in regulated industries such as government, law and healthcare, to enable secure communication, namely through email data protection and secure file transfer. Cloud-based secure messaging products and solutions that offer this security is a market expected to grow rapidly - and indeed, Zivver has been recognised as one of the fastest-growing technology companies according to Deloitte.
Similar companies offering solutions for organisation communications include Realtyme and Netsfere. Zivver plans to continue adding other useful features to their product such as digital signatures, secure forms and secure video. It will invest its capital, backed by DN Capital and SmartFin, to continue market expansion in the UK as well as other international markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2020
$15.2m
SERIES A
Oct 2018
$7m
SERIES A
Total funding: $25.4m
Company benefits
- Unlimited holidays
- Fired-up environment
- Zivver's Hummingbar
- HQ in Amsterdam
- International diverse team
- Internet allowance
- Home office support
- Lunch & snacks at HQ
- Company parties
- Pension plan
- Personal growth
- Referral bonus
- Travel reimbursement
- Work from anywhere
Company values
- Be all in
- Build together
- Breath simplicity
- Bring authenticity
Articles
Leadership
Wouter Klinkhamer
(CEO)Progressed at Gupta Strategists from a Strategist in 2005 to Director in 2013. Co-founded Zivver in 2016, initially serving as COO, before becoming CEO in 2020.
Rick Goud
(CIO)Experience as a Strategist at Gupta Strategists from 2009-2015. Co-founded Zivver in 2016, initially serving as CEO, before becoming CIO in 2020.
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