Senior Product Support Specialist, Pigment
+ Stock options
2-4 days a week in office
Enterprise business planning platform (EMP, CPM)
Be an early applicant
Enterprise business planning platform (EMP, CPM)
201-500 employees
Be an early applicant
+ Stock options
2-4 days a week in office
201-500 employees
Company mission
To enable people and businesses to make better decisions.
Role
Who you are
- If you are passionate about innovation and wish to collaborate with some of the brightest minds in the industry, we would love to hear from you!
- You have 4+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role
- You have a “can-do” attitude: you’re hands-on and a go-getter
- You have excellent written and interpersonal skills
- You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed
- You would describe yourself as independent, empathetic, and accountable
- You have strong project management skills and ability to deliver on time
- Comfortable working in a remote, fast-paced environment as part of an international team
- You speak English to a professional proficiency
Desirable
- Knowing a thing or two about spreadsheets or business planning is beneficial
- You don’t have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus
- Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc)
- An additional European language is also great
What the job involves
- You will help customers derive value from Pigment by being a product expert and problem solver – be it troubleshooting someone's modeling issues or reproducing a bug they experienced/reported
- You will be a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers
- You will have a good technical understanding of our infrastructure, and give recommendations on ensuring customers have the best platform experience
- You will act as a player-coach to junior team members, guiding them on complex cases
- You will own Support tickets from creation to closure
- You will replicate and escalate bugs to Engineering/R&D Team
- You will collaborate with Product Managers on feature requests, advocating for our customers and partners
- You will lead on improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements
- Following your probation, this position will require you to work 1-week on-call covers of P1 tickets with additional compensation for the days covered, rotated between the team to a maximum of one week per month
Our take
In an ever-changing world, demand for more effective and accessible planning tools is rising. Pigment is meeting this demand with its business planning platform.
Pigment’s platform is disrupting a market that has long been dominated by generic spreadsheet programs like Excel. Its primary focus lies on forecasting and planning, enabling businesses to model and test outcomes. This is designed to improve the efficacy and reliability of decision making.
Taking on incumbents such as Excel, which boasts around one billion users, is no easy feat. However, Pigment’s innovative forecasting tools, ease-of-use and significant funding should give it a fighting chance in a market that is continuing to make space for disruptors. They have attracted impressive clients including Figma, PayFit, and Gong.
Freddie
Company Specialist at Welcome to the Jungle
Insights
83% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"The beauty of Pigment is we can support so many industries. This means every conversation there is an opportunity to learn about how other..."
Funding (last 2 of 5 rounds)
Apr 2024
$145m
SERIES D
May 2023
$80m
SERIES C
Total funding: $388.9m
Company benefits
- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
- One company offsite every year in Paris
- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
- 50% home work stipend covered by Pigment
- Free Lunches
- Monthly office socials. Quarterly team socials
- Hybrid work policy (40% remote) 🇪🇺
- 50% travel paid for 🇪🇺
Company values
- Thrive together - We can only win as a team. We are all founders and do the right thing for our peers, Pigment, customers, partners, and the planet
- Never settle - Aim to become the best at what you do by delivering with rigor and ambition every day. Delivering for us means to build a passionate Pigment community
- Go for it - We are biased towards action. Every action leads us to learning and these learnings get us one step closer to our mission
- Be real, be humble - We are generous with our feedback, open to change our views and we approach it with empathy, knowing everyone is trying to do the best for Pigment
Company HQ
Arts-et-Métiers, Paris, France
Articles
Leadership
Romain Niccoli
(Co-CEO)Previously founded Criteo, where they served as CTO for 11 years. Went onto co-found LESS in 2017. Is an Advisor for Remeniz and Ledger.
Eléonore Crespo
(Co-CEO)Worked at Google for 3 years, first as Product Analyst and then as Financial Analyst. Has been a Board Observer at Slite, Spendesk, and Alan.
People progressing
Tania joined as a CSM and was amongst our first London hires! She quickly impressed and today holds the role of Team Lead for our CSMs in EMEA. She also Co-leads our DEI Council.
Diversity, Equity & Inclusion at Pigment
Tania Pennick (CSM Team Lead, EMEA)
- Company commitments and policy relating to DEI, including commitments regarding Next40
- All Pigmenauts go through annual unconscious bias training
- We have a dedicated employee run DEI Council, and bi-weekly meetings for this team
- We pass our job adverts through gender indexing to ensure they are neutral in content style
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