Customer Enablement Specialist, Scarlet
Customer Enablement
£40-60k
Specialised certification of medical AI and software
Job no longer available
Specialised certification of medical AI and software
21-100 employees
Job no longer available
£40-60k
21-100 employees
Company mission
To hasten the transition to universally accessible healthcare.
Role
Who you are
- You have 3+ years of professional experience in customer success, technical writing, or customer support.
- You have experience in health tech or a similarly regulated industry, demonstrating your ability to thrive in and contribute to a field that values precision, compliance, and innovation.
- You genuinely love helping people and providing top-notch customer service. You excel at understanding customer concerns and showing empathy, ensuring they feel truly heard and supported.
- You have outstanding written and spoken communication skills. Your ability to articulate thoughts clearly and expressively sets you apart, making complex ideas easy to understand.
- You must have a solid understanding of the software development process, including developer tools like Git and IDEs.
What the job involves
- Be the hero who helps our customers by offering support through live chat and digging deep to investigate, prioritise, and resolve any issues they encounter.
- Offer high-impact, personalised assistance during key moments in our customers' journeys, like onboarding, ensuring they feel supported and valued at every step.
- Capture valuable insights and information from customer interactions to enrich and expand our customer enablement content, ensuring customers can access the best and most up-to-date information.
Application process
- Apply via Otta
- 30-minute intro call with the Head of Enablement: We'll chat about our product, your professional experience, etc.
- 1-hour deep dive with the Head of Enablement: You'll share your heroic narratives of helping customers and making a difference.
- 30-minute interview with Customer Operations/Business Development. Tell us about the environment you need to operate at your best.
- 30 min chats with both the co-founders
- Referencing
- Offer!
Salary benchmarks
Our take
Software is rapidly taking centre stage in the development of new medical technology. However the approach used to certify new solutions was optimised for hardware rather than software, restricting patient access to innovation. This is what health tech compliance company Scarlet is solving.
After working closely with regulators, Scarlet has received the key designations that allow them to certify medical software, and do so in a software-focused way. This makes for a much more efficient process, and caters to the frequent updates inherent to good software. It means new products can be updated and released often, ensuring patients can safely get the most up-to-date technology.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Autonomy
"Each role at Scarlet has very clear autonomy and accountability. Anyone can raise a problem, but once someone has begun working on it - they can..."
Funding (last 2 of 3 rounds)
Jun 2024
$17.5m
SERIES A
Aug 2022
$8.2m
SEED
Total funding: $27.7m
Company HQ
Fitzrovia, London, UK
Articles
Leadership
James Dewar
(Co-founder)Previously a Data Scientist at Smarkets and Senior Data Scientist at Babylon Health. Worked extensively on software medical devices.
Jamie Cox
(Co-founder)Originally studied medicine before becoming a software engineer. Previously was a Software Engineer at Babylon Health.
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