Commercial Account Executive, Ultimate
$144-216k
OTE
Pay mix of 50/50 (base/commission)
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$144-216k
OTE
Pay mix of 50/50 (base/commission)
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape
- BA/BS degree or equivalent experience required
- At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
- Experience in managing and expanding customer relationships at various levels
- Exceptional presentation, negotiation, and deal closing skills
- Experience selling to VP and C-level executives both in person and using remote technology
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
- Strong knowledge of industry trends and the ability to build relationships with key decision makers
- Experience creating and leveraging territory and account plans
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari
- Ability to travel as necessary
What the job involves
- You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles
- Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion
- Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients
- Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion
- Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals
- Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions
- Collaborate with internal teams to enhance sales strategies and streamline sales execution
- Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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