Senior Manager of User Experience, TigerConnect
Office located in Santa Monica, CA
Healthcare communication and collaboration suite
Open for applications
Healthcare communication and collaboration suite
201-500 employees
Open for applications
Office located in Santa Monica, CA
201-500 employees
Company mission
To provide a healthcare communication solution that radically improves the way care is delivered.
Role
Who you are
- Bachelor’s or Master’s degree in UX design, human-computer interaction (HCI), or a related field
- 8+ years of experience in UX design, with a focus on user-centered design and research methodologies
- 2+ years of experience managing a team of UX designers and researchers
- Strong portfolio demonstrating experience in user-centered design in the B2B SaaS industry
- Experience working with cross-functional teams including product managers, developers, and stakeholders
- Experience with design tools such as Sketch, Figma, and Adobe Creative Suite
- Strong verbal and written communication skills, including the ability to present and communicate design concepts and research findings to stakeholders at all levels of the organization
- Excellent leadership skills, with a track record of successfully managing and mentoring UX design teams
What the job involves
- As the Senior Manager, User Experience (UX) with a focus on User-Centered Design (UCD), you will be responsible for leading the design and development of user-friendly products that meet the needs of our customers
- You will manage a team of UX designers to create intuitive and seamless user experiences across our products and platforms
- In this role, you will collaborate closely with product managers, developers, and stakeholders to ensure that our products are designed with the user in mind and meet our business objectives
- Lead the UX team in the design and development of user-centered products and experiences
- Develop and implement a user-centered design process that includes user research, persona development, user testing, and iterative design
- Work closely with product managers to ensure that user needs and business objectives are met in the product design
- Collaborate with developers to ensure that designs are technically feasible and meet the requirements of the development team
- Manage and mentor a team of UX designers, providing feedback, coaching, and career development opportunities
- Conduct Participate in and lead user research and usability testing to validate design decisions and improve the user experience
- Work with stakeholders to prioritize and plan UX projects based on business goals and user needs
- Ensure that design deliverables are of high quality and meet project timelines
- Stay up-to-date with industry trends and best practices in UX design and advocate for their adoption within the organization
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Our take
TigerConnect unifies the whole healthcare system under one platform, enabling users to connect to hospitals, healthcare providers, patients and their families within one easy to use, secure interface. According to the Joint Commission Center for Transforming Healthcare, almost 80% of serious medical mistakes involve miscommunication between caregivers. TigerConnect effectively minimises errors in comms and the sharing of critical data between departments, meaning greater efficiency and quality of care.
One client, Geisinger Health System, said they were able to reduce delivery time of critical lab results by eight minutes for the 3 million patients they serve.
As most healthcare organizations are still stuck in the dark ages with fax machines, pagers and the like - TigerConnect is leading the way to strengthen patient care, cut costs, streamline workflows, and truly transform clinical collaboration for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2020
$45m
SERIES D
Nov 2015
$50m
SERIES C
Total funding: $129.1m
Company benefits
- Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
- Competitive salary, medical benefits, and 401K matching plan
Company values
- Be human - Respect others. Listen, learn, give feedback. Be kind. We’re in this together, and we’re made better by each other
- Move fast, think big - We move purposefully and quickly to reach our goals and make a difference
- Be curious - We’re committed to continuously improving ourselves and each other. Teaching and learning are part of our DNA
- Follow the facts - We’re relentlessly curious and analytical, using all available data to get to the facts
- Us before me - “Me first” doesn’t work here. We are a unified team driven by our shared mission to improve healthcare
- Own it - We’re accountable for actions, decisions, and results, even when things go wrong. We’re not afraid to try, fail, and learn
Company HQ
Mid-City, Santa Monica, CA
Articles
Leadership
Brad Brooks
(CEO)Having started their career at Donaldson, Lufkin & Jenrette, they worked for over 6 years at DIC Entertainment as President. They served as MD of Imperial Capital for 4 years before founding TigerConnect in 2010 and Whisper in 2012.
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