Research Operations Manager, Applecart

• You’ve previously managed a team and you’re excited to bring your expertise in building and running productive teams
• You are naturally curious and are excited about learning, mastering and eventually improving our research processes
• You are extremely organized and proactive, pay close attention to every detail within a process, and are always looking for ways to improve and streamline your and your team’s work
• 5+ years of work experience, including 3+ years of people leadership experience with an early career team
• Ability to assess and manage team members’ performance, as well as coach and train on best practices
• Strong ability to proactively recognize procedural issues or inefficiencies, in order to resolve or escalate accordingly
• Demonstrated experience in a fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
• Experience with creating efficient workflows to disperse team tasks
• Strong organizational skills with impeccable attention to detail
• Excellent written and verbal communication skills
• Proficiency in Excel
• History of being a self-starter

• We are hiring a Research Operations Manager in our New York City office
• As a Research Operations Manager, you will manage and grow a team of researchers who use our tech platform to build impactful audiences on behalf of some of the country’s most prominent companies, trade associations, nonprofits and advocacy organizations, and scale the processes they use to do their jobs
• In this role, you will be a critical member of research team leadership and ensure Applecart’s audiences are delivered efficiently and with the highest quality
• This role will report to the Head of Research Operations
• Manage a team of researchers, including managing performance, identifying development areas, and providing training opportunities for team members
• Gain a deep understanding of our internal tech platform and architecture and ensure team knowledge as the platform evolves
• Prioritize and direct daily activities and ensure efficient team operations to deliver client audiences on time

• 35 days of Paid Time Off: 20 vacation days, 10 personal days, 5 sick days
• 14 company holidays
• Bereavement leave
• 16 weeks of fully paid parental leave inclusive of birth and adoption for primary and secondary caregivers
• Frequent company-wide and team social events such as games nights, cooking classes, summer boat cruises, paint & sip, karaoke, escape rooms, bowling, team dinners, baseball games, holiday parties, and plenty more
• Stocked fridge full of drinks and plenty of healthy (and less healthy) snacks
• Weekly happy hour and bagel breakfast
• Pre-tax commuter benefits
• $300 workstation budget to personalize your at-home or in-office space
• Hybrid in-office setup: we work from our offices in midtown Manhattan every Tuesday - Thursday and give the option to work from anywhere on Monday and Friday
• Applecart pays 75% contribution towards Medical, Dental and Vision
• 401(k) with 4% company match
• HSA and FSA
• OneMedical: On-demand primary care free to all employee whether you take our insurance or not
• Health Advocate: Personal healthcare concierge
• Teladoc: Network of virtual healthcare providers
• Talkspace: Online mental health therapy
• Headspace: Full access to the meditation app
• Kindbody: Fertility and gynecology services

Total funding: $14.5m

Applecart uses publicly available data, both online and offline, to create a map of real-world interpersonal relationships. Allowing clients to run more effective advertising and marketing campaigns by leveraging social influence, or word of mouth, which Applecart believes is the most powerful motivator.