Implementation Manager, Brightflag

• You have 3-5 years' project management and software delivery experience with a demonstrated ability to deliver projects remotely, and across global customers
• Experience in a B2B SaaS software environment
• You have knowledge of AP systems/APIs
• Experience working within customer success, implementation, support, technology or operational consulting roles
• Knowledge of waterfall and agile (Scrum) methodologies
• Data ETL experience
• Excellent communication skills, including external customer facing verbal, written, and presentation ability
• Strong time management and organisational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously
• Strong risk and issue management skills, ability to anticipate risks and apply appropriate mitigation actions
• Strong working knowledge of Microsoft Office, Smartsheet, Jira or similar tools within project management
• Ability to create and maintain detailed project plans
• Ability to meet tight deadlines and an aptitude to thrive under pressure
• Solid technical background, with understanding or hands-on experience in software delivery and web technologies
• Highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions

Desirable

• Brightflag is seeking an ambitious, highly motivated Implementation Manager (IM) who has a passion for delivering technical software projects to enterprise customers
• You will join a team of highly skilled project managers who are responsible for successfully implementing the Brightflag platform for new customers and accelerating their time to value
• As an Implementation Manager, you will work cross functionally with Customer Success Managers (CSMs), Sales, Product, and Business/Legal Analysts within Brightflag to understand customer business requirements, migrate historical data, configure the application, integrate the application with customer systems and deliver training and onboarding for new customers
• Given the amount of customer communication and advocacy involved, Implementation Managers require strong communication, organization, multi-tasking, problem-solving, and time management skills, with an overall ability to seamlessly handle multiple, simultaneous projects of varying complexity
• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations
• Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes
• Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation
• Work with internal resources to configure the Brightflag platform according to project scope and customer requirements
• Develop and implement a data migration strategy, including extraction, transformation, and loading (ETL) processes, ensuring data integrity and accuracy throughout the migration lifecycle
• Conduct user training and customer vendor onboarding
• Collaborate with our Engineering team on custom feature requests and API integrations with customer systems
• Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
• Manage risk and issue escalation for the project
• Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation
• Develop scope definition and indicative project plan during the Pre-sales process
• Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology
• Ensure the customer will be a positive reference to other customers/prospects