Manager of Risk Analytics, Jobber

• This is both a people leadership and hands-on analytical role, ideal for someone who can guide a team of curious, high-performing analysts while also shaping strategy through data-driven insight
• Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams
• Deep expertise in the Risk domain and Risk analytics, with the ability to translate complex insights into business strategy
• Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python and data modelling are strong assets
• Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
• Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions
• Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions
• A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels of the organization
• A proactive and forward-looking mindset, contributing thought leadership that elevates strategic thinking and fosters a data-driven culture across the company
• Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment
• Proven ability to thrive under pressure, maintaining focus and delivering clarity amid ambiguity; highly autonomous and accountable in defining priorities and driving action
• A solid understanding of SaaS business models, customer health metrics, and operational levers that drive product and customer performance

Desirable

• Analytics is part of our Strategy & Analytics department — the internal consulting team that connects data and business insights across the organization
• The team exists to drive business outcomes in all corners of Jobber’s ecosystem, empowering teams with the insights they need to make confident, data-informed decisions
• As Manager, Risk Analytics, you will lead a team of analysts responsible for driving insights and analytical impact that inform strategy, shape decision-making, and accelerate growth
• You’ll combine people leadership, analytical depth, and strategic partnership to deliver measurable business outcomes
• If you Join Risk Analytics, you will lead the team that partners with Risk Leadership, Risk Operations, and Risk Engineering within the greater Fintech group to advance Jobber’s risk strategy and experience
• Guide analytical initiatives that improve understanding of user behaviour and engagement across product lines
• Lead projects focused on detecting, quantifying, and mitigating transaction or merchant fraud
• Deliver insights to improve loss prevention, payment integrity, and overall risk strategy
• Support the workflows and processes that enable our customer-facing risk operations teams, including the metric and reporting frameworks that will drive real-time decision-making
• Make recommendations on risk tooling and third-party data
• Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact
• Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities
• Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement
• Develop talent through mentorship and feedback, fostering both technical depth and strategic acumen
• Model analytical leadership by helping the team translate data into clear actions that shape Jobber’s customer experience and growth trajectory
• Act as a strategic thought partner and internal consultant to the Risk Org and its leaders, providing analytical perspectives that inform business strategy, operational priorities, and investment decisions
• Anticipate business needs and proactively identify analytical opportunities that unlock growth, efficiency, or improved customer experiences
• Frame complex business challenges into structured analytical approaches, leading problem-solving and delivering clear, data-backed recommendations
• Leverage advanced analytics to elevate Jobber’s analytical capabilities, from robust data models and dashboards to predictive modelling and experimentation
• Collaborate with BI and Data Science on initiatives such as automated testing, ML/AI product features, and advanced behavioural analytics
• Champion analytical best practices, including scenario modelling, impact evaluation, and forecasting, as core elements of how Jobber makes decisions
• Manage large-scale analytics pipelines leveraging high-volume transactional and behavioural data to identify emerging trends and measure initiative effectiveness
• Promote strong analytical foundations through consistent metric design, data quality standards, and unified measurement frameworks
• Build compelling, executive-ready narratives that connect insight to action and drive alignment around key opportunities
• Enable scalable self-serve analytics that empower teams to make confident, data-informed decisions
• Encourage curiosity and innovation by exploring new data sources, analytical techniques, and storytelling approaches that elevate business understanding