Solutions Engineer, LogicMonitor
$94.8-120k
More information about location
Office located in San Jacinto Center, TX
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
$94.8-120k
More information about location
Office located in San Jacinto Center, TX
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 3–4 years of experience as an IT professional or software engineer
- 2+ years in IT operations, including systems administration, network engineering, and DevOps
- 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
- Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP)
- Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs
- Willingness to travel 10–20%
What the job involves
- We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers
- In this role, you'll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions
- As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy
- Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions
- Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs
- Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption
- Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations
- Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency
- Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams
- Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations
- Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers
- Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers
- Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices
Application process
- Anticipated Application Close Date: 05/26/2025
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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