Lead Technical Consultant, Sprinklr
More information about location
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Minimum 7 years in technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms)
- Bachelor's degree in computer science, related field or commensurate experience
- Experience working with CX / CCaaS solutions
- Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0)
- Experience with MongoDB for storing, querying, and manipulating large datasets
- Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting
- Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python
- Proficiency with data exchanges and APIs
- Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels
- Fluency in English (both verbal and written)
- High level of comfort with a variety of data stores including relational databases and modern NoSQL databases
- Understanding of Internet protocols, DNS and web standards
- Strong team player showing keen interest in taking on new challenges
- Desire to work in a fast-moving and dynamic environment
What the job involves
- As Lead Technical Consultant, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRM, Contact Center as a Service (CCaaS) automation, Digital Asset Management (DAM), and Analytics platforms for our enterprise customers
- You will offer consultation for leveraging Sprinklr product features to provide customers the best value integrating with their existing solutions
- You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges
- From reviewing project scopes to implementing and training you will be liaising with internal and external stakeholders
- You will clearly articulate solution design to stakeholders with non-technical and varying technical background
- You will leverage some of Sprinklr’s Standardized Integration Connectors and custom-built solutions to deliver projects for our customers
- In doing so, you will become a Subject Matter Expert for integrations involving Sprinklr
- Troubleshooting issues and identifying product gaps and areas for improvement in the existing Sprinklr solutions are essential aspects of this role along with documenting any issues and solutions
- You will be actively involved in troubleshooting issues and identifying product gaps and areas for enhancements and provide feedback to our Product teams on usability and features
- You will help document your findings for the wider team
- Lead implementation of integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors
- Consult with internal and external project stakeholders on the implementation of highly complex technical solutions
- Lead consultation/solutioning sessions with internal and customer technical teams on scoping custom integrations
- Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices
- Write Proof-of-Concept applications using available SDKs and APIs
- Research and understand ambiguous technical challenges and help design/implement solutions
- Provide guidance to customers who are implementing solutions using the Sprinklr API
- Analyze backend code and API requests/responses
- Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows
- Assist Product and Engineering teams in identifying product gaps
- Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning
- Document operational procedures
- Inspire, grow and lead junior consultants
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
Share this job
View 18 more jobs at Sprinklr