Community Engagement Specialist, Coupa
Fixed Term
Business spending management platform
Be an early applicant
Business spending management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide a clear idea of business value for clients.
Role
Who you are
- Bachelor’s degree in marketing, public relations, communications, or related field
- Excellent written and verbal communication skills. Must be fluent in English
- Experience writing for a community audience is advantageous
- Proven ability to prioritize and multitask efficiently
- Knowledge of community engagement tools and techniques
- Able to think creatively and develop innovative solutions
- Strong organizational skills
- Able to work independently and as part of a team
- One to two years of experience in community engagement or related field
- Experience working with Discourse, Marketo, Salesforce, and/or Goldcast
What the job involves
- As the Community Engagement Specialist at Coupa, you will be a key player in nurturing our online community, promoting knowledge sharing, and fostering a sense of belonging among our members
- Your role will be instrumental in creating an environment where customers can learn from each other, exchange best practices, and feel valued and recognized
- By building trust and facilitating meaningful interactions, you will be instrumental in cultivating a vibrant and engaged community that enhances the overall customer experience and strengthens our organization's relationship with our valued customers
- Provide day-to-day online community moderation, including monitoring discussions, enforcing guidelines, and escalating questions to subject matter experts as needed
- Assist in the design and implementation of programs and content to drive member engagement and enhance the community experience. This may include organizing competitions, web chats, challenges of the week, and more
- Plan and coordinate community events such as ‘Ask Coupa’ AMA-style events to drive engagement and deepen relationships
- Identify, research, and analyze current and potential community engagement initiatives to optimize the community's impact
- Monitor the progress of community initiatives and report findings to management for informed decision-making
- Work cross-functionally to engage with stakeholders, SMEs, and other Coupa employees as a spokesperson for the Coupa Community
- Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other member recognition initiatives
Our take
In 2006, Noah Eisner co-founded Coupa with Ravi Thakur, two fintech start-up specialists as a provider of business spending management (BSM) services. Coupa has grown into its niche with its comprehensive platform allowing companies greater control over their spending, supply network and chain optimization, liquidity management and solutions for payment.
Coupa has been recognized as a leading brand in third party risk management (TPRM). Using artificial intelligence software, its TPRM software takes data from hundreds of sources and generates risk flags across the entire platform, informing the user’s processing decisions.
TPRM integrates into Coupa’s business spending management systems to provide one comprehensive platform, a feat that gives it a definitive edge when it comes to secure management of company funds. Acquired in early 2023 by Thoma Bravo, Coupa is a company to watch, as progress in AI software could open opportunities for greater software automation on its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2015
$80m
SERIES G
Mar 2014
$40m
SERIES F
Total funding: $169m
Company benefits
- Employee stock purchase program
- Health benefits for employees and their families
- Retirement and savings plans
- Flexible work environment
Company HQ
Town Center, Foster City, CA
Leadership
J. Charles Goodman
(Chairman of the Board, not founder)Serves as Chairman of the Board for multiple companies, including Proofpoint, Anaplan and Bottomline Technologies.
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