Account Coordinator, Flock Freight
The expected range for this position is $22.00-$25.00 per hour
3+ days a week in office
Freight shipping experts
Job no longer available
Freight shipping experts
201-500 employees
Job no longer available
The expected range for this position is $22.00-$25.00 per hour
3+ days a week in office
201-500 employees
Company mission
To reimagine existing freight processes by relentlessly eliminating inefficiency and waste through shared truckload shipping.
Role
Who you are
- Bachelor’s Degree
- Flexibility to work after-hours, weekend shifts, and holidays as needed
What the job involves
- Join our team as an Account Coordinator and help us ensure operational excellence for our biggest customers! As a Flock Ops expert, you'll be part of a team that builds strong relationships with our customers, grows our business, and increases our profits
- You'll thrive in a fast-paced environment where you can make a real impact. You'll understand our customers' needs and help expand our business by focusing on operational execution & exceeding service expectations
- Work with our Account Executives and Account Managers to support customer relationships and handle the day-to-day operational needs
- Take ownership of daily account operations from quotes to invoices
- Strategically accept or reject freight to maximize profitability
- Ensure quoting SLAs are met and executed
- Ensure scheduling SLAs are met and executed to optimize for coverable time
- Handle customer needs, internal escalations, and resolve issues quickly
- Manage load boards, coverage, escalations, and timely issue resolution
- Ensure successful billing, manage rates, fuel surcharges, and resolve billing issues
- Maintain SOPs for all customers, meet service expectations, and escalate service concerns/trends to leadership
- Know your clients' needs, challenges, communication styles, roles, and key decision-makers
- Use relationship-building skills to delight customers and consistently deliver KPIs and service metrics
- Be the industry & flock expert - provide feedback and consultative meetings to drive growth & operational excellence between Flock & our customers
Our take
Many startups are working on solutions for trucking fleet networks to operate with more efficiency, but these are largely focused on logistics over the shipments themselves. An individual truck must be assigned to every single shipment regardless of its size, an inefficiency that results in a large carbon footprint, damage to items, and late deliveries.
Flock Freight provides a trucking shipment management system that allows for a pooling service of multiple shipments to be distributed within a shared truck. This reduces the number of trucks required for a batch of shipments whilst also ensuring that operating trucks are filled to their maximum capacity.
Whilst the majority of innovation in the trucking industry revolves around optimizing logistics to facilitate sustainability within growing fleet sizes, Flock Freight instead focuses on reducing the need for such systems in the first place. Ultimately, this fresh perspective is providing a means for the shipping industry to tackle great inefficiencies in the costs and emissions of their trucking fleets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
99% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$215m
SERIES D
Dec 2020
$113.5m
SERIES C
Total funding: $399m
Company benefits
- Unlimited PTO
- 401(k) Employer Match
- Medical, Dental & Vision
- Mental Health Support
- Hybrid Work Environment
Company values
- All in
- Empower others
- Be agile
- Think big
- Do the right thing
Company HQ
Encinitas, CA
Articles
Leadership
Oren Zaslansky
(Founder & CEO)They started working at SolSource Logistics and E&H Transport Network in 1996, where they remain as Chair. In October 2014 they founded Flock Freight, serving as CEO ever since.
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