Billing and Collections Specialist, Infobip

$70-80k

+ Annual bonus

Junior level

Chicago

2 days a week in office

Global communications platform for businesses & developers

Job no longer available

Global communications platform for businesses & developers

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Job no longer available

$70-80k

+ Annual bonus

Junior level

Chicago

2 days a week in office

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Company mission

To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Job

Company

Role

Who you are

We are seeking candidates with previous experience in handling billing and collections for our Peerless Network customers
Persistence, resilience, and strong customer service skills are key in this position
Understands billing concept and practices per U.S. standards. Knowledge of collection best practices and experience with dunning processes with the ability to implement them across the organization
Telecom collections experience -- especially dealing with ATT, Verizon, and Lumen
Experience with U.S. telecom practices for billing and service level agreements (SLAs)
Team player, able to work collaboratively with others. Experience working with Shared Services teams a plus
Be a utility player with the ability to juggle priorities with ease. Agile with shifting priorities
Strong process implementation skills
Is independent and maintains a high degree of accountability in your work
Excellent communication skills (both written and verbal)
Is persistent and able to continuously follow up on delinquent payments
Exceptional customer relations skills. Is not afraid of conflict or leading difficult conversations
Creative problem-solving skills with the ability to identify problems quickly and resolve them in a timely manner
Attention to detail is highly important in this role! The ability to find inconsistencies comes naturally to you
Strong working knowledge of Billing Platform, Great Plains, and Dynamics 365

What the job involves

He Billing & Collections Specialist is a critical role on the Finance Shared Services team
Communicate and coordinate with internal stakeholders & teams – Finance, Credit Risk, Internal Audit, Sales, etc. to provide the best possible solutions for a client’s billing model
Support new business models by incorporating them into our billing system
Serve as the primary point of contact for clients/customers as it relates to billing-related matters and inquiries
Reconcile discrepancies on accounts and proactively correct any issues
Develop and maintain internal controls with the Finance team (revenues, client balances, etc.)
Monitor automatic billing and perform manual billing as needed with specific requirements
Prepare reports to monitor and control manual invoicing – ultimately transferring it to automatic billing
Detect and analyze revenue leakages by comparing invoices and billing logs (aligning and reconciling a client’s balance)
Be involved with projects to help develop tools and make process improvements
Support other teams with reports and statistics related to revenue, invoicing, billed/unbilled services
Reach out to customers regarding their payments via email, phone, etc
Track disputes and provide feedback on collectable items vs. items in dispute

Our take

The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.

The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.

The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-3% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (2)

Company

Funding (1 round)

Jul 2020

$200m

SERIES A

Total funding: $200m

Company benefits

Maternity & Paternity Leave
Work from home opportunities
Health insurance
Employee stock option plan

Company HQ

City of London, London, UK

Leadership

Izabel Jelenic

(CTO)

Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.

Silvio Kutic

(CEO)

Studied Engineering at University of Zagreb.

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