Regional Operations Manager, Flock Safety
$120-180k
Offers Equity (Stock Options)
More information about location
Public safety operating system
Be an early applicant
Public safety operating system
501-1000 employees
Be an early applicant
$120-180k
Offers Equity (Stock Options)
More information about location
501-1000 employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- 6+ years of experience in operations management, project management, regional management or a similar role; startup experience a plus
- Proven success in managing complex operations in a fast-paced environment
- Demonstrated ability to lead and inspire diverse teams, driving accountability and results
- Strong collaboration skills to align cross-functional teams and foster a shared vision
- Passion for improving the customer experience, with a focus on operational excellence
- Ability to balance customer needs with business objectives
- Strong analytical skills to diagnose root causes of systemic issues and develop effective solutions; SQL experience a plus
- Creativity and adaptability – your job will change everyday
- Proficiency in managing projects from inception to completion, ensuring timelines and quality standards are met
- Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
- Familiarity with operational tools, project management software, and performance tracking systems
What the job involves
- We are seeking a dynamic and results-driven Manager, Regional Operations to oversee the success and health of operations within a designated region
- This role is essential in ensuring our national business operates seamlessly on a regional scale by addressing challenges, optimizing processes, and improving the overall customer experience on the local level
- The ideal candidate will eat, sleep and breathe their region, serving as it’s champion and chief problem solver
- This person will have a broad focus, encompassing everything from ensuring readiness for incoming projects in the sales pipeline to maintaining and improving the performance of installed devices
- They will proactively identify systemic issues impacting their region and develop innovative solutions to enhance efficiency, reliability and customer satisfaction
- The First 30 Days - listen & learn...
- Get out in the field and meet your cross-functional partners in your region. You’ll do ride-alongs with our field technicians, join customer meetings and sit down with our Customer Success & Project Mgmt teams to learn everything you can about your region/customers
- You’ll present your findings to your manager
- The First 60 Days - take action...
- Take what you learned from your various meetings and start deploying solutions. Drive the cross-team collaboration to get all stakeholders on board and deploy 2-3 changes
- Perform a day-in-the-life of someone on all of the functional Implementation teams – ensure you know the ins & outs of their world
- Use these as an opportunity to embed yourself within the broader Delivery organization and embrace Flock’s culture of innovation
- 90 Days & Beyond...
- Present vision for longer term opportunity areas and systemic issues you’ve identified
- Own the Operations/Delivery metrics for your region and report out on them on a weekly basis
- Be an escalation point for any & all issues in your region. You are the first line of defense and should have your ear to the ground at all times
Application process
- We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field
- The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans
- Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day
- The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners
- The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2022
$150m
SERIES E
Jul 2021
$150m
SERIES D
Total funding: $382.7m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company values
- Embrace change to grow - The only “status quo” at Flock Safety are the outdated systems we plan to disrupt. Our employees know the importance of scaling a business that can continue to serve our growing number of customers and communities. We make a plan, but pivot for the greater good.
- Do the work - We value bias towards action and share a strong commitment to solving problems quickly. No task is beneath any of us, and we always go above and beyond to make communities safer.
- Optimism with a plan - Our teams and leaders set lofty goals, but not without thorough planning and sustained accountability. Here at Flock, you contribute to a positive and supportive workplace while benefiting from a high-performance culture.
- Protect the whole community - Our job at Flock is to positively impact all citizens of a community. Our technology impacts millions of lives of people we will never meet, and that is a serious responsibility.
Company HQ
Home Park, Atlanta, GA
Articles
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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