Customer Success Specialist, SevenRooms
Plus equity
Hospitality guest experience platform
Job no longer available
Hospitality guest experience platform
201-500 employees
Job no longer available
Plus equity
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 1+ years of experience working in a Customer Success of a customer facing role (ideally within the B2B, SaaS, and/or hospitality industry)
- Strong written, verbal, and presentation skills
- Passionate about the challenge of scaling customer success outcomes across hundreds of venues, while maintaining focus on goals
- Technical aptitude and understanding of customer support systems such as Zendesk, Jira, Salesforce, or a similar system
- Comfortable working in a fast-paced startup environment; ability to juggle multiple questions and requests, while practicing excellent follow-through and prioritization techniques
- You are always learning. You have a passion for understanding how things work, how they fit together, and improving the customer experience
What the job involves
- We are looking for a Customer Success Specialist to join our team in London
- This individual will be responsible for preventing churn, ensuring customer ROI and managing a proactive touchpoint strategy for our customers
- This role is essential to our goal of delivering platform outcomes to drive customer health
- The SevenRooms Customer Success Team is the heartbeat of our customers
- We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach
- Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans
- The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers
- Customer Engagement: Manage your high velocity book of business (500+ venues) ensuring customer health, driving adoption and customer outcomes at scale, and iterating process and playbooks
- You’ll become a trusted advisor through effectively building relationships at scale with end users and/or owner operators
- Data-Focus: Maintain data integrity to track key account metrics, specifically return on investment. You will then analyze your findings and make recommendations to optimize for maximum revenue
- Become a Technical Expert on the SevenRooms platform providing technical and business solutions for your customers at scale. You will use this technical knowledge to assist with product adoption, engagement, and troubleshooting
- Collaboration: Effectively work cross-functionally to help drive customer engagement activities, expansion, and retention
Salary benchmarks
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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