Commercial Analyst, Wayfair
More information about location
4 days a week in office
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Current Senior student pursuing an undergraduate degree in a relevant discipline (eg. business, analytics, statistics, economics) with a 3.0 GPA minimum
Desirable
- Strong consultative skills: ability to work effectively and persuasively with a highly cross- functional group of business partners
- Strong business acumen: ability to understand how various parts of the business interact; can identify and approach problems from a customer or supplier perspective
- Exceptional analytical and quantitative skills: excited about working with and synthesizing big data into actionable insights; comfortable using data software to conduct analyses and synthesize findings
- Exceptional problem-solving and execution skills: ability to make decisions, reprioritize tasks, and draw conclusions in the face of ambiguity
- Excellent written and verbal communication skills
- Proficient with Microsoft Excel
- Familiarity with any programming language is a plus, including motivation to learn and develop the skill-set (Google BigQuery/SQL, R, Python)
What the job involves
- Wayfair’s Commercial organization delivers on Wayfair’s promise to help everyone anywhere create their feeling of home through building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience
- This team builds strong relationships with suppliers to provide true partnership in helping customers create a space that reflects who they are and what they need
- They attract, grow, and retain Wayfair’s customer base through innovative marketing strategies
- This team curates and refines product collections to enhance and optimize the shopping journey
- The Commercial team also offers outstanding support to meet customers where they are through home services, financing options, and direct sales interactions
- As a Commercial Analyst at Wayfair, you will collaborate with cross-functional teams to shape strategies that deliver value to our customers and strengthen supplier partnerships
- Your responsibilities will involve diving into data, identifying key trends, and using your insights to support decision-making across various areas of the business
- Data Analysis & Reporting: Work with large datasets to identify trends, perform analyses, and develop reports to drive business decisions across different Commercial functions
- Strategic Execution: Contribute to the development and execution of key initiatives across marketing, pricing, product curation, and competitive analysis that align with Wayfair’s growth strategies
- Supplier Partnership Optimization: Partner with suppliers to optimize product offerings, refine selection, and enhance the shopping experience by using data to guide decisions
- Customer Experience Enhancement: Use insights from customer behavior and feedback to continuously refine and enhance the shopping experience across Wayfair platforms
- Problem-Solving: Tackle ambiguous challenges by leveraging your analytical skills to generate actionable solutions that deliver measurable improvements in profitability, customer satisfaction, and operational efficiency
- Technology Utilization: Use advanced analytical tools and techniques (Excel, SQL, R, Python) to build data-driven insights and recommend improvements to business processes and outcomes
- Possible Team Placements Include:
- Global Marketing: The Marketing team drives growth for Wayfair on every major advertising platform, owning the strategy, analytics, and operations for our portfolio of cutting-edge digital and offline marketing channels
- Profit Management: The Profit Management team drives the pricing strategy, execution, and ultimately the gross margin profitability across all Wayfair brands, including Wayfair.com, Canada, Perigold, Specialty Retail Brands and Wayfair Professional
- Competitive Intelligence: The Competitive Intelligence team is responsible for gathering data on Wayfair’s competitors, and leveraging it to meet business goals by evaluating market share, optimizing our competitor web page crawling, and testing novel ways to seek out new competitor data
- Business Trends: The Business Trends team works with Wayfair’s most senior leadership and all business functions in identifying, monitoring, and intervening on metric trends which drive revenue and long-term customer lifetime value (CLV)
- Curation, Brands, & Stores Analytics: The Curation, Brands, & Stores Analytics team is the centralized analytics group covering all brands and channels with the goal of giving our curation teams the tools, reporting, and insights to drive excellent customer outcomes, to put the best items in front of customers, and to merchandise those items perfectly
- North America/Europe Retail Tech Analytics: The North America/Europe Retail Tech Analytics Team empowers stakeholders across the Global Supplier Organization, including teams to grow their businesses through data-driven analytics, scalable tools, and streamlined processes
- Catalog Merchandising Analytics: The Catalog Merchandising team at Wayfair plays a crucial role in ensuring Wayfair is an easy, intuitive, and stable place for suppliers to sell their products through Product Addition, Curation/Health, and Presentation, and that customers are able to discover the item that is right for them with confidence and satisfaction
Application process
- January & Summer 2025 Start
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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