Software Engineer in Test, Cresta
Plus equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
Plus equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- BS or MS in Computer Science, Engineering, or a related technical discipline, or equivalent experience
- Minimum 3 years of software QA experience in SaaS environments, preferably focused on call center or customer service applications
- Proven experience in creating and implementing QA test plans and cases
- Proficiency with automation testing tools and methodologies
- Strong understanding of software QA methodologies, tools, and processes
- Excellent problem-solving skills and meticulous attention to detail
- Ability to engage with the product and test it from a user perspective, even when details are sparse
- Confidence to discuss and defend your ideas constructively
- Outstanding English communication skills, both written and verbal
What the job involves
- We are seeking a diligent and detail-oriented Software Engineer in Test to join our engineering team in Berlin, Germany
- This role will be crucial in ensuring the robustness, scalability, and high quality of our software solutions, directly contributing to our mission of enhancing efficiency in call center operations
- Design, develop, and execute test plans and test cases
- Identify gaps in product specifications essential for testing and propose solutions
- Automate key test cases using our Playwright automation framework with TypeScript
- Conduct manual testing of new features and complex cases, assessing potential for automation
- Maintain quality testing standards and procedures
- Plan, create, and manage testing environments
- Analyze and report test results, providing actionable insights
- Perform first-level analysis of customer-reported issues, including reproduction and log analysis (e.g., from Datadog)
- Collaborate with the software development team for second-level analysis
- Contribute to product testing and decision-making for releases
- Work with cross-functional teams to promote quality throughout the software development lifecycle
- Explore new ways to increase test coverage across the whole organization
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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