Customer Success Partner, Hubs
New & Transactional
2-3 days a week in office
Digital manufacturing platform
Posted today
Digital manufacturing platform
1001+ employees
Posted today
2-3 days a week in office
1001+ employees
Company mission
To empower companies to bring new ideas to market by offering the fastest and most comprehensive digital manufacturing service in the world.
Role
Who you are
- 6 months - 1 year of experience in a customer facing role
- Time Management: Efficiently manage multiple customer interactions and ensure prompt resolution of issues
- Adhere to Procedure: Must also be able to stick to procedures
- Cultural Sensitivity: Demonstrates respect and adaptability when working with global customers and teams, effectively navigating cultural differences to build strong relationships
- A desire to ensure our customers have the best possible experience when manufacturing parts with us
- Attention to detail: The ability to focus on all areas of a task, no matter how small
- Fluent in English written and spoken
- Ideally German or Italian, any other European languages desired
What the job involves
- We are looking for a Customer Success Partner to join our Team in Amsterdam
- To be successful, you need to be highly organized, time-efficient, and committed to providing the best support to our customers. In return, you’ll get acquainted with the wonders of engineering and on-demand manufacturing all while being surrounded by awesome co-workers eager to share their knowledge
- Onboarding and guiding new customers through the onboarding process to ensure they effectively use the service
- Own all aspect of order management
- Focus on primary language following the first in first out concept, then support the other languages
- Proactively following up daily to resolve any reasons or issues that may create a delay in processing or manufacturing a customer’s order
- Handle customer correspondence via all methods of communication, phone, email, CRM and chat
- Support New & Transactional Sales by handling all customer interactions after the order is placed
- Work with customers to resolve any customer service issues e.g. late orders, pricing/PO discrepancies
- Collaborate with other departments to resolve post sales issues in order to create a positive customer journey
- Liaison between departments and regions to resolve post sales issues
Our take
Digital manufacturing uses digital technologies like artificial intelligence and data analytics to automate and accelerate the manufacturing process. Protolabs helps manufacturing companies speed up the production of their products by producing components via its automated quoting and manufacturing system.
Focussing on commercial-grade plastic, metal and liquid silicone rubber, Protolabs operates across the entire manufacturing pipeline. In the first instance of development, its data analysis tools can highlight any potential problems that could arise in production, before they do. Automated manufacturing quotes are processed within hours and the parts required within days, backing up Protolabs’ claim to be the “world's fastest digital manufacturing service”.
The proof is in the pudding, but Protolabs' stats certainly back up this claim. Serving 60 countries and with 12 manufacturing facilities across the world, its clients include Google X and Paralympic-grade prosthetic limb company BioDapt. Its diverse range of clients speaks volumes about Protolab’s adaptability and efficiency in the digital manufacturing sector, whilst its acquisition of competitor Hub in 2021 indicates the company's leading status in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2019
$18m
SERIES C
Aug 2016
$7m
SERIES B
Total funding: $29.5m
Company benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive PTO + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program with a 15% discount
- And More!
Company HQ
Maple Plain, MN
Leadership
Robert Bodor
(CEO & President)Previously Director of Business Development at Protolabs, Member of the Board of Directors at Minnesota Business Partnership, Safety Software Solutions Leader at Honeywell, Vice President of Luma and Engagement Manager at McKinsey & Company.
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