Senior Solutions Engineer, Chromatic
$123-174k
+ Equity; salary is applicable to US rates only and may vary in further locations
More information about location
Frontend UI testing & review platform for teams
Job no longer available
Frontend UI testing & review platform for teams
21-100 employees
Job no longer available
$123-174k
+ Equity; salary is applicable to US rates only and may vary in further locations
More information about location
21-100 employees
Company mission
To improve the UX of the internet.
Role
Who you are
- 2+ years in a customer-facing technical role (ex: Solutions Engineer, Sales Engineer); experience in a B2B SaaS or developer tools company a plus
- Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus
- Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively
- Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders
- Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills
- Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly
- This role is ideal for someone who loves combining deep technical expertise with customer-facing collaboration, enjoys solving complex problems, and thrives in a fast-paced, dynamic environment
What the job involves
- Chromatic is looking for a Solutions Engineer to join our growing team and play a pivotal role in the success of our highest priority customers and driving the growth of our company
- As a key technical partner, you'll serve as the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic (and Storybook)
- You’ll support customers through thoughtful onboarding, comprehensive training, and ongoing education, ensuring they are set up for long-term success. A big part of this role involves troubleshooting complex technical issues and designing solutions tailored to each customer's needs
- Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows. Develop and maintain strong customer relationships
- Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs
- Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management
- Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources
- Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls
- Partner with Sales to provide technical expertise during the sales process and create customized solutions for prospects
- Identify and improve internal workflows to streamline processes and enhance the customer experience
- Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams
- Coordinate cross-departmental efforts to ensure solution compatibility and success
Our take
User Interfaces are set to be built exclusively by components in the future, meaning automated workflow maintenance solutions will be vital. Chromatic simplifies UI testing, maintenance, and collaboration, ultimately reducing the amount of manual work typically required for these processes, thus enabling accelerated project development and consistently refined UIs.
The company’s Chromatic software automates UI feedback, visual regression testing, and documentation workflows for the most popular open-source UI development tool, Storybook, which is used by thousands of companies worldwide (including Lyft, AirBNB, and GitHub) The company also counts the BBC, Auth0, and Shopify among its customers.
Backed by CRV, the company has focused on continued innovation of both Chromatic and Storybook, as well as expanding its presence across the UI market. The company is well set to continue on its current growth path as more companies adopt Chromatic’s system and new funding rounds boost its growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Work From Anywhere
- Annual Retreats
- Health Benefits for You and Yours
- Parent and Family-Friendly
- Monthly Wellness Stipend
- Home Office benefit
- Learning benefit
- Monthly Internet benefit
- Unlimited Vacation
- 401(k)
Company HQ
Financial District, San Francisco, CA
Leadership
Zoltan Olah
(Co-Founder & CEO)Former Senior Product Manager at Apollo GraphQL and Director of Customer Success at Meteor Development Group. Co-Founder & former Engineer, Product & Business Development at Percolate Studio.
Tom Coleman
(Co-Founder & CTO)Former Solutions Architect at Meteor Development Group. Co-Founder & former Development Lead at Percolate Studio.
Dominic Nguyen
(Co-Founder & CXO)Worked in Product design at Meteor Development Group. Co-Founder & former Design Lead at Percolate Studio. Co-Creator & former Lead Designer at Bindle. Founded Supernormal Studio.
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