Client Success Manager, Buyapowa
+ Equity
More information about location
Referral marketing platform
Job no longer available
Referral marketing platform
21-100 employees
Job no longer available
+ Equity
More information about location
21-100 employees
Company mission
To develop new ways for big brands to leverage rewards and acquire more of the right customers.
Role
Who you are
- 4+ years of experience in enterprise account management, or client success within SaaS organisations
- Self-starter who thrives in an entrepreneurial, fast-paced environment, with a "no task is too small" attitude
- Enjoys building strong working relationships both internally and externally - a great ambassador for our brand
- Energetic problem solver who always puts the client first
- Confident with data and reporting
- Passionate about technology and an advocate of selling through referral
- Highly motivated to drive their own success and achieve individual objectives
- Team player who enjoys contributing to the constant improvement of the Client Success dept & Buyapowa overall
Desirable
- Account Management experience / qualifications
- Educated to a degree level
- London based (or reasonable commutable distance for ad hoc in-person meetings)
What the job involves
- The Client Success Manager (CSM) is the primary liaison between Buyapowa and our Clients
- As a CSM, you’ll be managing a selection of clients based in the UK and Europe. You will drive value and engagement, leading to renewals and expansion
- The insight, analysis and advice we provide is key to our client’s success. Our expertise ensures referral becomes a significant customer acquisition channel, and our Client Success team is fundamental to making that happen
- Ensure client campaigns are launched smoothly and speedily after handover from the Implementations team
- Analyse and interpret data to offer recommendations to ensure the success of clients’ campaigns
- Educate and advise clients of the best practices for running referral marketing campaigns using our platform
- Build strong and lasting relationships with key stakeholders across the client business, identifying what is important to them and providing them with the support they need to make the campaign successful
- Periodically spend time with the client at their offices, learning about their business and the pain points that the Buyapowa product solves for them
- Arrange regular update calls and face to face meetings with clients to facilitate feedback on performance and knowledge sharing
- Identify risks & escalate internally to mitigate churn across your client base
- Participate in contract renewal and extension opportunities
- Work closely with our Product team to see client feedback incorporated into improvements in the Buyapowa product
- Be the voice of the customer; highlight their problems to find resolution with the support of the wider team
- Attend regular internal Client Success meetings to provide an overview and insight of key clients to the senior management team
- Help with ideas to improve the processes and way of working in the Client Success department
- Be an integral member of the entire Buyapowa team, putting energy and passion into your work
Salary benchmarks
Our take
Whilst referral marketing is certainly nothing new, a company applying it in-house can underestimate the work and research that has to go into it. That’s how Buyapowa made a name for itself back in 2015, offering up its digital services and platform development to companies such as BT, Tescos, and Vodafone to help them gain more clients.
Through marketing techniques such as gamification, incentives, and rewards, Buyapowa has developed a broad and varied client list that can use its service to analyse and develop new & emerging customer bases.
Whilst there are many competitors in the referral marketing software space, including Talkable and Extole, Buyapowa has continued to be a major player. It's in a strong position, within a market expected to see huge growth over the next few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2015
$3m
SERIES A
Oct 2013
$4.6m
EARLY VC
Total funding: $7.6m
Company benefits
- Learning & development. We’ll give you the opportunity to learn, including a personal learning budget for your professional growth.
- Ownership. We’ve got big plans and we want you to share in the upside. That’s why you’ll get to participate in a generous equity incentive plan.
- Wellbeing. We’re looking forward to seeing you grow in your professional life, but we also care about your well-being. That’s why you’ll receive an annual wellness budget, to spend just on you - no questions asked.
- Work/life balance. Taking a break is super important to all of us. In fact, it’s something that’s gently encouraged, coaxed and nudged on a regular basis.
- Remote-work ready. Our ethos is to prioritise remote working. While we have hubs and we love getting together, our priority is to invest in getting you set up to work remotely. So, whatever you need to be amazing, it’s on us.
- Family life. Being part of the Buyapowa family is important to us, but we know you have a life outside of our team, too. Whatever family/home life looks like to you, we offer flexible working.
Company HQ
Bermondsey, London, UK
Leadership
Gideon Lask
(Founder & CEO)Previously Senior Vice President, E-commerce at Universal Music Group, E-Commerce Director at HMV, Managing Director at Letsbuyit.com and Management Consultant at Cap Gemini Ernst & Young.
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