Technical Writer, Restaurant365
$75.6-105.9k
+ Equity Option Grant
Restaurant management software
Job no longer available
Restaurant management software
1001+ employees
Job no longer available
$75.6-105.9k
+ Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Proven experience working in a technical writing position
- Excellent written and verbal communication skills
- Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences
- Ability to capture, craft, edit, modify, and publish images/gifs to support written documentation
- Ability to work on your own or with a team to reach established goals and metrics
- Experience in SAAS, accounting, payroll, and/or restaurants
- Proficiencies in Microsoft Office Suite, help authoring solutions, Confluence, and/or Jira
- Bilingual (English and Spanish) is a plus
What the job involves
- The Technical Writer is responsible for producing product documentation (both customer facing and internal) and other product training related materials/deliverables (tooltips, help menus, help text, etc.)
- Create, update, and maintain existing documentation using technical writing skills, photo editing (SnagIt), writing HTML, and content management system (Doc360)
- Work with Product Managers to create and update documentation for product changes and new features
- Work with Product Managers and Designers to review in-product terms and wording (labels, tooltips, help text, etc.)
- Create, update, and maintain FAQs, step-by-step guides, and troubleshooting articles to answer common customer support questions
- Manage updates and revisions to documentation in a timely manner
- Analyze existing documentation to maintain continuity of style and content
- Regularly meet with and work with different business units to produce documentation, training materials, and customer communications
- Maintain in-product help menus
- Track and analyze article feedback, search analytics, and article view analytics to make article updates and provide regular analytics reports
- Gain a “pulse of the customer’s needs” by working with our world class Support team and Implementation teams on a regular basis
- Work with Instructional Designers and SMEs to review instructional video scripts
- Plan, develop, organize, write, and edit operational procedures
- Assist team members and customers with an attitude of positivity and helpfulness
- Other duties as assigned
- Occasional travel may be required
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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