Workplace Operations Program Manager, Discord
$124-139.5k
Plus equity
More information about location
4 days a week in office
Voice, video and text communication platform
Open for applications
Voice, video and text communication platform
1001+ employees
Open for applications
$124-139.5k
Plus equity
More information about location
4 days a week in office
1001+ employees
Company mission
To help friends and communities come together to hang out and explore their interests.
Role
Who you are
- 4+ years experience in workplace operations, facilities management, or a related field
- Strong vendor management skills with demonstrated ability to hold partners accountable to SLAs and budgets
- Experience managing space planning, seating programs, or desk residency initiatives
- Experience with annual planning, budgets, and tracking expenses
- Excellent communication skills with the ability to simplify the complex and adapt your message to any audience
- A proactive, solutions-oriented mindset with strong attention to detail and the ability to manage multiple priorities with minimal guidanceA genuine passion for creating inclusive, people-first workplace experiences
What the job involves
- Discord's Workplace Operations team provides a delightful, safe, and inclusive office environment for employees and visitors. As a Workplace Operations Program Manager reporting to the Senior Manager, Workplace Operations, you'll drive San Francisco HQ's daily operations—triaging tickets, optimizing vendor relationships, and collaborating on food programs and company events
- You'll design engagement initiatives, improve our onsite playbook, and refine policies keeping our office running smoothly. Your work directly impacts how Discordians connect and feel supported, ensuring the belonging we create online is reflected in our workplace
- Oversee vendor relationships and service delivery across San Francisco HQ, managing SLA performance, troubleshooting issues, and presenting optimization recommendations while ensuring budget alignment
- Design and implement employee engagement programs that strengthen company culture, enhance workplace satisfaction, and creating moments of surprise and delight that reflect Discord's values
- Manage food, beverage, and pantry programs by monitoring usage, identifying improvements, and scaling operations to support growth while balancing experience with budget
- Own daily workplace operations and employee support, responding to tickets, serving as an approachable resource, and evolving our operations playbook to ensure a safe, inclusive environment
- Develop and iterate workplace policies and processes that maximize operational efficiency
- Collaborate with cross-functional partners including People, IT, Facilities, Security, and Finance, clearly communicating complex concepts and adjusting messaging based on stakeholder needs
- Partner with Internal Events, Employee Experience, and other XFN partners to execute company events including all-hands and onsites, delivering mid-size projects with minimal guidance
Our take
Discord is an industry giant in the chat app space. The free platform has rapidly become one of the most popular services in the sector since being founded in 2015. It counts over 200M active users in 19M communities, successfully expanding beyond its original focus on video game players to become a broader social networking app and public forum.
Discord's userbase has grown rapidly as remote work has become the norm and a new generation of internet users has come online, attracted to its youthful presentation and plethora of gaming and social tools. It has since fended off takeover bids from Microsoft and interest from other giants such as Amazon and X, and has grown into a profitable company, funded by optional subscription fees and commissions from sales through the platform.
Discord’s remarkable growth, however, is not without obstacles. The company faces competition from deep-pocketed giants like Facebook, and regulatory concerns from those worried about the platform’s relatively light chat moderation. However, the company has the resources and expertise to adapt. For example, the acquisition of harassment detection software company Sentropy will go a long way towards placating the concerns of critics, as will the 2024 acquisition of teen app Gas used to give anonymous compliments to friends. All of these purchases are part of Discord's move to expand out of its mostly gaming-focused customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$500m
SERIES H
Dec 2020
$100m
SERIES H
Total funding: $979.3m
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Stanislav Vishnevskiy
(Co-Founder & CTO)Previously worked as a Software Engineer at Casamba and then Kabam. Also worked as a Lead Software Engineer at GREE International, and founded social network Guildwork.com in 2009.
Humam Sakhnini
(CEO)Humam joined the Discord team in 2025 as CEO. Prior to this, he was the VIce Chairman and Chief Strategy & Talent Officer at Activision Blizzard as well as the CFO/President at King. He also spent 8 years at McKinsey & Company as a Partner.
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