Product Specialist, Moloco

• BS in engineering or business degree or related technical fields
• 3-5 years of relevant experience in product operations, product support or a similar role in ad-tech, SaaS or consulting industries,
• Effective communicator with the ability to present ideas clearly to both technical and non-technical audiences
• Strong analytical skills and a keen interest in working with data to identify trends and insights for action
• Systems thinker with the ability to independently carry out rigorous problem solving
• A collaborative mindset and willingness to learn from peers across Go-To-Market, product, and sales teams
• Organized, detail-oriented, and comfortable managing multiple tasks in a fast-paced environment
• Ability to speak and write fluently in English

Desirable

• As a Product Specialist, you will be responsible for driving the commercial success of MOLOCO’s products
• You will help empower our sales teams with the product knowledge to create customer value every day while maintaining a pulse on your regional market to identify themes, prioritize issues, and communicate key takeaways across our GTM team
• Team members are analytical and strategic, hard workers with a pragmatic sense of how to get things done. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support clients
• Develop product expertise with a customer-first mindset: Build a deep understanding of a specific product area and its value to customers by analyzing product usage, customer behavior, and support feedback
• Support customer success initiatives: Collaborate closely with Sales teams to understand customer pain points, identify improvement opportunities, and champion customer needs throughout the product lifecycle
• Drive customer impact through insights: Assist in translating user feedback and data into actionable insights that help shape product priorities and enhance the customer experience
• Enhance the onboarding and adoption journey: Contribute to the development of onboarding guides, product tutorials, and success metrics that support customer enablement and satisfaction
• Communicate effectively across teams: Share key product developments, customer wins, and feedback trends with cross-functional stakeholders in a clear, structured, and impactful way
• Contribute to a culture of quality and service: Promote a mindset of continuous improvement by helping teams prioritize enhancements that deliver tangible customer value