Senior Manager of Account Management, Front
$211-260k
OTE
On Target Earnings 70/30. Plus equity
More information about location
3 days a week in office
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$211-260k
OTE
On Target Earnings 70/30. Plus equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment
- 4-6 years experience leading Account Management teams in SaaS
- Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up
- Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations
- Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth
- Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done
- Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact
- Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes
What the job involves
- We’re looking for a Senior Manager, Account Management to lead and scale our Account Management team. This leader will own customer retention, expansion, and overall account health across a portfolio of high-value customers
- You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience
- You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers
- Lead a high-performing AM team — Develop and coach and team of Account Managers who are passionate about customer outcomes and business growth
- Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion
- Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms
- Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences
- Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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