Call Center Sales Supervisor, Aroma360
$85-100k
OTE
$65-70k
BASE
Office located in Boca Raton, FL
Oil-based scenting solutions
Be an early applicant
Oil-based scenting solutions
201-500 employees
Be an early applicant
$85-100k
OTE
$65-70k
BASE
Office located in Boca Raton, FL
201-500 employees
Company mission
To provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.
Role
Who you are
- Education: Bachelor’s degree in Business, Marketing, or a related field (preferred)
- Experience: Minimum of 3-5 years of experience in a call center sales environment, with at least 2 years in a supervisory or team lead role
- Strong leadership and motivational skills
- Excellent communication and interpersonal skills
- Proven track record of meeting or exceeding sales targets
- Ability to analyze data and make data-driven decisions
- Proficient in using CRM software and other sales tools
- Strong problem-solving and conflict resolution skills
- Results-oriented with a strong focus on achieving goals
- Ability to work under pressure and manage multiple priorities
- High level of integrity and professionalism
What the job involves
- The Call Center Sales Team Lead is responsible for supervising, motivating, and guiding a team of sales representatives in a call center environment
- This role involves ensuring the team meets sales targets, maintains high customer satisfaction levels, and adheres to company policies and procedures
- The Team Lead will provide ongoing training, support, and feedback to team members to enhance their performance and professional development
- Team Supervision and Leadership:
- Lead, mentor, and motivate a team of sales representatives to achieve individual and team sales goals
- Monitor daily activities of the team, ensuring compliance with company policies and procedures
- Conduct regular team meetings to provide updates, share best practices, and address any issues
- Performance Management:
- Set clear performance expectations and objectives for team members
- Track and analyze team performance metrics, providing regular feedback and coaching
- Implement strategies to improve sales performance and productivity
- Conduct performance reviews and appraisals, identifying areas for improvement and development
- Sales Strategy and Execution:
- Develop and implement effective sales strategies to drive revenue growth
- Collaborate with the Sales Manager to set sales targets and develop action plans
- Ensure the team consistently follows the sales process and uses approved sales techniques
- Training and Development:
- Provide ongoing training and development opportunities for team members
- Identify skill gaps and organize training sessions to address them
- Customer Relationship Management:
- Ensure the team provides excellent customer service and maintains high customer satisfaction levels
- Handle escalated customer issues and complaints, providing resolutions in a timely manner
- Monitor customer interactions to ensure adherence to quality standards and sales scripts
- Reporting and Analysis:
- Prepare and present regular reports on team performance, sales activities, and market trends
- Analyze sales data to identify trends, opportunities, and areas for improvement
- Provide actionable insights and recommendations to the Sales Manager
- Administrative Duties:
- Maintain accurate records of sales activities, customer interactions, and team performance
- Ensure the team adheres to all compliance and regulatory requirements
- Assist with scheduling and workforce planning to ensure adequate coverage
Our take
Aroma360 is a boutique scent company that not only sells aromatic oils but also consults for companies and individuals on scent concepts and strategic implementation. As a full-service company, it has business clients such as the Ritz-Carlton, Ferrari and Atlantis Paradise Island, helping hospitality brands achieve the sensory experience they desire for their customers.
The company was smart to expand from purely retail. Although it still hosts an impressive range of home-use products such as diffusers, it has successfully combined this with sensory branding and marketing for high-end companies. In 2024, it launched Aroma360 Pro that operates in 30 countries and develops private-label scents for private and customer-facing businesses.
Aroma360’s niche in scent marketing has attracted big brands, indicating how it has tapped into an often-overlooked tool for brand marketing and customer experience. This bodes well for its future, as it continues to expand and bring scent experiences to more homes and businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Health insurance
- 401K
Company HQ
Wynwood Art District, Miami, FL
Articles
Leadership
Benzion Aboud
(CEO)Also the CEO of z9 capital.
Salary benchmarks
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