Strategy & Operations Director, Etsy
Business Operations
$169-219k
+ An equity package, an annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$169-219k
+ An equity package, an annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Over 10 years of proven experience in strategy consulting, a corporate strategy role, or a strategic finance role in a fast-paced public company, with experience working with the C-Suite and VP level
- Previously worked in Strategy & Operations or a related function in more than one tech company, in order to bring your operating rhythm expertise to Etsy
- You have set and driven Objectives and Key Result definitions cross-functionally, and you are passionate about how clear metrics can orient a company’s direction and focus. You frequently research and learn about how other companies set priorities, measure progress against their goals, and communicate cross functionally on their progress and roadblocks
- You enjoy designing meeting structures, content, and meeting norms for business performance review and communicating high level or ambiguous concepts in a palatable way to broad audiences
- Possess a strong belief in how ways of working can drive organizational and financial performance
- Adept at zooming in and out from specific tracks of work and projects to higher level, overarching goals and their connection to the company strategy. You understand short term vs. long term strategy and related performance management
- You cultivate a deep interest in tech, eCommerce, marketplaces, and other relevant business topics that permeate your day to day work
- Creative and rigorous problem solver, skilled at information analysis, synthesis and distillation
- Ability to influence outcomes and people without reporting lines and a track record of methodically inspiring change that resulted in increased value for your partners
- You ‘work out loud’ to arrive at solutions iteratively and collaboratively
- Agile mentality and understand the importance of continuous reflection, adjusting course based on new inputs, and how to minimize waste of resources when delivering
- You are very organized in terms of time and knowledge management, highly adept at prioritizing across a number of active work streams. You maintain focus and calm as priorities shift
- A plus: Experience with a dual-sided marketplace
What the job involves
- Etsy is looking for a Strategy & Operations Director to lead our Company Operating Rhythm
- This role owns, refreshes, and catalyzes our companywide operating rhythms to drive focus, alignment, accountability, and creativity across our organization
- This role is expected to design and run our ongoing company performance review forums so that our employees maintain clarity of priorities and are motivated to achieve our collective goals
- This person will define compelling ways to align and review our progress across various teams, initiatives, and time spans
- This high-visibility individual contributor role requires strong executive presence, judgment, and writing skills
- This person is defined by their curiosity, stamina, maturity, discretion and leadership
- They cultivate a broad range of interests: historical and emergent trends in business strategy, macro trends in economics, politics and society, and management philosophy, organizational psychology and design
- They practice the belief that they can get from good to great by including others in their problem-solving
- This enables them to be effective and valued in a range of contexts, and ultimately help advance Etsy to a new level of business performance, organizational brilliance, and marketplace creativity
- This is a full-time position reporting to the Sr Director of Strategy & Operations - Corporate
- Regularly review, refresh, and stress test our operating rhythms – collecting feedback across the organization, from our peers in market, and from management psychology and organizational research to enable Etsy’s highest culture and performance
- Design operating rhythms and meeting formats to support companywide focus and alignment on our highest impact priorities, as well as crossfunctional coordination, issue spotting, and problem solving
- Partner with Strategic Finance & Analytics (SFA) and other company. leaders to define and produce our metrics reports and meeting content, including but not limited to: Quarterly Business Reviews, Monthly Metrics, and board scorecards
- Chair the meeting(s) that complements metrics review, facilitating content development, executive team feedback, and discussions to drive reflection and iteration across the company
- Prioritize the cadence and content of initiatives and working group reviews by our full Executive Team or CEO to ensure timely, relevant, and impactful feedback and progress towards our goals
- Build and lead portfolio views for our Executive Team to understand and adapt level of investment across priorities, metrics, and types of work
- Work with SFA and your S&O peers to lead a global Objectives and Key Results process to cascade Key Performance Indicators within teams. This role drives the connection and validation of how organizational and team goals ladder up to the highest priority companywide metrics
- In partnership with SFA, you will support the company-wide approach for strategic and financial planning to be nimble and efficient, helping the company make wise investment decisions
- You will own our operating calendar planning process, working with our Communications team, SFA team, People and Workplace, Executive Team, and S&O team
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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