Head of Product Design, Extend
$220-250k
+ Stock scheme
Warranty and protection plan services
Job no longer available
Warranty and protection plan services
201-500 employees
Job no longer available
$220-250k
+ Stock scheme
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 8+ years of proven, hands-on experience building world-class user experiences
- 3+ years experience mentoring and developing a team of product designers
- Strong portfolio showcasing a range of UX/UI experiences in SaaS, e-commerce, fintech, and/or consumer goods
- Expertise in design tools such as Figma, Adobe Creative Suite, and prototyping tools
- Experience conducting user research and translating insights into actionable design solutions
- Strong leadership and emotional intelligence, communication, with a track record of working cross-functionally to deliver results
What the job involves
- As Head of Product Design, you'll lead UI/UX product strategy and drive innovative, user-centric experiences across Extend’s portfolio
- This hands-on role leverages your expertise in crafting elegant designs while collaborating with product managers, engineers, and stakeholders to deliver world-class user experiences
- You’ll own and drive the conceptualization, modeling, design and execution while managing a small product design team in a fast-paced, startup environment
- Define and own product design vision, strategy and execution from concept to production
- Translate UX vision into actionable strategies and deliverables using data, user feedback and research to inform design decisions
- Build alongside product designers from research to wireframing, prototyping and implementation
- Partner with product, engineering, and data teams to ensure feasibility and high-quality execution
- Establish and maintain design systems for consistency while ensuring brand identity is reflected in product design
- Mentor and lead a team of product designers while fostering a strong design culture within the organization
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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