Client Success Lead, Affirm
Bilingual
CA$97.5-147.5k
+ Employee stock purchase plan
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
CA$97.5-147.5k
+ Employee stock purchase plan
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- We're looking for a bilingual Client Success Lead to grow Affirm's presence in Canada
- At least 3-5 years of work experience in customer-facing roles
- Bilingual French and English is required
- Prior experience in technology companies, especially in the e-commerce industry, is considered an asset
- Highly motivated, process-driven, and customer-focused
- Excellent relationship management skills, with the ability to navigate complex merchant organizations
- Ability to build relationships and influence towards outcomes: solve sticky situations, create consensus, and turn clients into your fans by displaying empathy: their success is your success
- Experience in managing cross-functional projects with great attention to detail
- Strong written and verbal communication skills
- Excellent problem-solving and analytical skills, with the ability to translate data into insights
- Knowledge of marketing technologies and e-commerce preferred
- Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus
What the job involves
- As part of the Client Success team, you will partner with our retail merchant partners to align on the direction of their programs, build internal advocacy and understanding of Affirm, and implement initiatives to expand the usage of our products within their channels
- The Client Success Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from launch to operationalization
- Lead and manage a portfolio of merchant accounts to develop long-term business relationships
- Implement a consistent, proactive client management strategy to drive adoption, encourage retention and growth with our partners (upsell & cross-sell)
- Be a trusted advisor by collaborating with merchants to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes
- Analyze merchant performance and recommend programs to drive revenue growth, optimization strategies and promote marketing best practices
- Track and proactively share insights with internal and external stakeholders to build industry expertise
- Establish yourself as an expert on Buy Now, Pay Later and third-party financing use cases, pricing, and promotion, and be the leading advocate for our products within the merchant’s organization
- Collaborate cross-functionally across Product, Technical, Marketing, Analytics, and Operations teams to represent the voice of your client to proactively and promptly address any questions or concerns and improve the Affirm offering for our merchants
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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