Client Support Specialist, MeridianLink
Consumer, Opening, Collect, Insight, Business
$58.3-75.9k
Lending software provider
Open for applications
Lending software provider
501-1000 employees
Open for applications
$58.3-75.9k
501-1000 employees
Company mission
To be the most trusted financial services technology platform.
Role
Who you are
- Prior education or career experience
- You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area
- Ability to determine a course of action based on guidelines and modify processes as needed
- Exercise judgment within defined procedures to determine appropriate actions
- Build productive internal and external relationships to resolve mutual problems through collaboration
- Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience
- This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!
What the job involves
- As a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers
- Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved
- This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions
- You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction
- Coordinate with internal departments to resolve issues and through with the client until completion
- Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues
- Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training
- Provide information about products and/or services, answer questions, and resolve problems and issues
- Complete tasks or activities supporting the implementation of procedures
- Ensuring inquiries are followed up on and provided a resolution
Our take
MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.
The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.
MeridianLink has proven hungry in recent years for acquisitions, having acquired StreetShares, TazWorks and Saylent within one year, and off the back of its 2021 IPO. Its efforts to expand its product offerings and customer base are a testament to its adaptable nature that has engendered a long-standing strong market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Potential For Equity-Based Awards
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
- All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time
Company HQ
Costa Mesa, CA
Leadership
Nicolaas Vlok
(CEO, not founder)Previously co-founded ad served as CEO for both TST and Idion Technology Holdings. Acted as President and CEO for Vision Solutions.
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