IT Operations Manager, H1
$125-145k
+ stock options
Platform connecting healthcare professionals
Be an early applicant
Platform connecting healthcare professionals
501-1000 employees
Be an early applicant
$125-145k
+ stock options
501-1000 employees
Company mission
To create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- We're looking for someone who is passionate about building reliable, secure systems and enabling people to do their best work
- You bring technical depth, leadership presence, and the ability to balance hands-on problem-solving with strategic thinking
- You are comfortable operating both strategically and tactically, diving into technical details while maintaining a high-level view of operational health and team capacity
- You are a confident communicator and presenter, able to lead conversations with non-technical stakeholders and influence operational decisions
- You have a proven track record of managing complex IT operations and driving measurable improvements in uptime, security, and user satisfaction
- You are proactive, detail-oriented, and able to manage ambiguity with confidence while mentoring others through uncertainty
- You bring genuine leadership qualities: initiative, clear communication, and the ability to scale processes and teams as the organization grows
- 5+ years of IT operations experience, including break-fix support, infrastructure management, and user administration
- Hands-on experience with Okta (or similar identity and access management platforms)
- Experience managing Google Workspace environments at scale
- Proficiency with CrowdStrike Falcon or similar endpoint detection and response (EDR) tools
- Experience with device management platforms (IRU, Kandji, or equivalent)
- Demonstrated security awareness and understanding of IT security fundamentals and compliance best practices
- Experience managing service desk ticketing systems and support workflows
- Proven ability to mentor technical team members and lead operational improvements
- Strong communication skills and ability to work effectively with distributed global teams
What the job involves
- The primary objective of the IT Operations Manager is to serve as the operational backbone of H1's IT infrastructure and user support
- You will own IT operations end-to-end, partnering closely with our growing IT team
- This role balances hands-on technical troubleshooting with strategic operational leadership, ensuring seamless service delivery across a global workforce
- This role is designed for a technically strong, autonomous leader who can independently manage complex infrastructure challenges, drive operational excellence, and mentor growing teams while maintaining a hands-on approach to critical issues
- Serve as the primary technical and operational point of contact for IT infrastructure, support, and user services across the organization
- Manage and execute employee onboarding and offboarding workflows at scale, including device provisioning, access management, account deprovisioning, and offboarding security protocols
- Own the IT service desk ticketing system and support queue, ensuring timely resolution, clear documentation, and escalation paths that meet organizational SLAs
- Lead hands-on Tier 2 technical support and troubleshooting for end-user devices, platforms, and infrastructure issues
- Provide support across H1's Global footprint with regular presence in our NYC headquarters (one day per week)
- Develop, document, and continuously improve IT operational processes and runbooks that scale across teams and geographies
- Mentor the IT Operations team, establishing knowledge-sharing practices, documentation standards, and clear escalation paths for a coordinated support model
- Oversee endpoint security and device management (CrowdStrike, IRU/Kandji) to ensure organizational security posture and compliance
- Monitor and maintain identity and access management systems (Okta), ensuring secure onboarding and timely access revocation
- Proactively identify operational risks and bottlenecks, taking early action to prevent incidents and optimize service delivery
- Strategically lead and de-escalate critical IT situations, partnering with internal stakeholders (Security, Engineering, Leadership) to drive resolution
- Serve as the voice of IT operations internally, providing structured feedback to leadership and product teams on tooling, infrastructure, and security gaps
- Collaborate cross-functionally with Security, Engineering, and Business teams to ensure IT operations supports H1's strategic priorities
- Drive continuous improvements in support quality, response times, user satisfaction, and operational efficiency across your team
Application process
- Anticipated role close date: 08/16/2026
Our take
The increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020, and has since raised considerable funding, expanded into Europe and Asia, and built out its data network. It continues to attract investment, most lately from CVS Health Ventures, which showcases the industry regard for its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2026
$40m
LATE VC
Jun 2022
$23m
SERIES C
Total funding: $227.2m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(CEO & Co-Founder)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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