Customer Support Agent, Fastned
German & English
€32.5-34k
+ Stock Options
Super fast charging facilities for electric vehicles
Job no longer available
Super fast charging facilities for electric vehicles
201-500 employees
Job no longer available
€32.5-34k
+ Stock Options
201-500 employees
Company mission
To accelerate the transition to electric driving by giving freedom to electric drivers.
Role
Who you are
- You are fluent in both German & English
- Available to work at least 32 hours per week:
- You've gained at least first customer service experience already (experience with Zendesk is a plus)
- You genuinely enjoy interacting with people, both over the phone and in writing
- You follow processes and, at the same time, proactively share ideas on how to improve them
- You are results-driven and stress resistant
- We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table
What the job involves
- Join our fabulous inhouse Customer Support team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe
- As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers
- As our German & English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition
- As our German & English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app
- You'll use your excellent communication skills to identify customer needs and help them navigate our features and services
- You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings
- Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects
Application process
- After reviewing your application, our first call will be online, followed by an assessment and on-site interview in our Amsterdam headquarters. Lastly, there will be a coffee chat with one of our recruiters
Our take
Increased awareness of the negative damage fossil fuels have on our planet has led to government legislation in several countries to ban carbon and diesel cars in the next decade, and this presents an opportunity for electric vehicles powered by renewable energy. However, Europe currently lacks the crucial infrastructure to facilitate the transition to electric cars, particularly charging stations.
Fastned partners with landowners, businesses, project developers, and civil engineers to build superfast electric car chargers powered by 100% renewable energy across European locations. The company currently runs nearly 350 charging stations across seven European countries and recharges electric vehicles for up to 300km in only 15 minutes.
Whilst it is inevitable that Fastned will face significant competition from dominating services such as ChargePoint, the company shows significant potential for scaling due to its location partnership program. But the company is scaling, fast. With over 500 new locations secured or under development and a recent injection of funding, Fastned is very much proving its ready to take on its competition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Participate in stock options program
- Annual personal development budget
- Access to our fleet of electric cars
- Equipment of your choice
- Participation in the company stock options program, allowing you to partake in the value we create together
- Annual personal development budget of €3,000 per employee, because development and training are important to us and our sector offers endless opportunities
- Full access to our electric vehicle fleet with all charging expenses covered
- The opportunity to work from any of our European offices with reimbursement for work related travel expenses
- Commuting allowance
- Daily vegetarian lunch, snacks & drinks provided at our office locations
- Laptop and phone of your choice along with an EU wide phone plan
- Next to fun events year round, we throw spectacular Christmas parties and organise an amazing yearly trip abroad with all employees
Company HQ
Rijnbuurt, Amsterdam, Netherlands
Leadership
Michiel Langezaal
(Co-Founder & CEO)Experienced as New Business Developer for Epyon between 2010 and 2011, and ABB between 2011 and 2012. Co-founded Fastned as CEO in 2012.
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