Director of Customer Experience Strategy & Special Projects, Amplify
$135-165k
+ Annual Discretionary Bonus + Incentive Stock Options
K-12 curriculum & assessment publisher
Job no longer available
K-12 curriculum & assessment publisher
1001+ employees
Job no longer available
$135-165k
+ Annual Discretionary Bonus + Incentive Stock Options
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- The ideal candidate is a generalist with strong organizational skills, a collaborative mindset, and a passion for driving results through strategic alignment and execution
- This role requires a data-savvy, cross-functional leader who thrives in dynamic environments and is excited to support special projects, strategic planning, and the operational excellence of a high-performing team
- This position is perfect for someone who excels at connecting dots, solving problems, and enabling teams to succeed
- Bachelor’s Degree or equivalent related work experience
- 15+ years of professional experience, with a track record of success in strategy, operations, or project management roles
- Strong analytical skills with demonstrated ability to leverage data for decision-making
- Exceptional written and verbal communication skills, with an emphasis on crafting high-quality memos and decks to synthesize information clearly and influencing diverse audiences to act or align
- Experience managing cross-functional projects and teams, delivering results in complex, fast-paced environments
- Demonstrated ability to build relationships, navigate organizational dynamics, and influence without direct authority
- Familiarity with performance management, talent development, and organizational effectiveness best practices
- You’re a strategic thinker and operator
- When you face a large problem, your first instinct is to break it down into smaller, manageable pieces and ruthlessly prioritize what’s most important
- You’re skilled at identifying key issues in complex situations and charting a clear path forward
- You’re proactive in managing up to your manager and other stakeholders to align on priorities and drive results
- You’re a conscious leader and learner
- You care deeply about excellence and equity
- You’re curious, reflective, and always open to feedback
- Your high standards for integrity mean you’re trusted with sensitive information and always show up as your authentic self
- Diversity, equity, and inclusion are at the heart of how you make decisions
- You’re a compelling communicator
- You’re great at making complex ideas simple and actionable
- You know how to synthesize large volumes of information into clear, concise messages
- You’re comfortable navigating discordant views, seeking out missing pieces, and presenting a strong recommendation for the next steps
- You’re focused on outcomes
- You’re laser-focused on achieving ambitious goals, even in the face of obstacles
- You use data to inform your decisions and manage change effectively
- You’re motivated by driving extraordinary results and cultural outcomes
- You’re a coach and connector
- You’re great at building strong relationships and coaching others to success
- People feel respected and deeply connected to the team’s goals when working with you
- You leverage your understanding of others’ motivations and contexts to influence key stakeholders toward meaningful outcomes
- You’re self-driven and organized
- You’re a master of follow-through and personal accountability
- You don’t wait for direction—you take initiative to get things done
- You persevere when faced with challenges and maintain an optimistic view of what’s possible
- You’re delighted by playing a support role
- You thrive on solving problems and driving long-term impact, even behind the scenes
- You see challenges as opportunities and enjoy making work easier for everyone around you
- You bring lightness and joy to your work, delighting others along the way
What the job involves
- Amplify is seeking a full-time Director, Strategy & Special Projects (Director, Strategy) with a background in and passion for supporting high performing executives and leadership teams, leading cross-department special projects, and supporting the overall development and efficacy of teams at scale
- The Director, Strategy & Special Projects will work closely with the AVP, Strategy, People, and Special Projects, the Customer Experience EVP, and entire Customer Experience Leadership team to advance Amplify’s strategic priorities within the Customer Experience department
- The Director will play a critical role in driving cross-team initiatives, leveraging data to inform decision-making, and managing a portfolio of special projects to achieve department and company goals
- Partner with the AVP, Strategy to provide input on departmental strategic priorities and ensure alignment with organizational goals
- Support the AVP and EVP in defining annual and quarterly priorities, maintaining focus on execution, and tracking progress
- Collaborate with CX team leaders to develop clear strategies and implementation plans for key initiatives
- Assist with executive communications, including preparation for memos, decks, meetings, events, and presentations
- Partner to ensure team communications are clear, consistent, and timely across multiple stakeholders
- Use data to identify trends, risks, and opportunities, ensuring decision-making is informed by insights and analytics
- Build and maintain strong relationships with internal and external stakeholders to advance business objectives
- Act as a connector across teams, identifying synergies and fostering collaboration to maximize impact
- Lead cross-functional projects and workstreams, ensuring alignment, efficient execution, and measurable outcomes
- Design and facilitate team processes to promote accountability, transparency, and continuous improvement
- Manage a portfolio of special projects, defining scope, timeline, and deliverables in collaboration with stakeholders
- Conduct discovery and root cause analysis to develop clear action plans and solutions for complex challenges
- Develop and maintain reporting structures to provide visibility into project progress and outcomes
- Lead and support change management efforts, ensuring smooth adoption of new processes and tools
- Support the department in developing and maintaining frameworks for measuring impact and outcomes
- Travel is required and considered an essential function of the job
- This role will require an average of 10% travel, up to 20% throughout the year
- Travel includes overnight stays at hotels and transportation via car, plane, and/or public transportation
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company HQ
Dumbo, NY
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
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