Support Manager, Hedra

$80-100k

+ Equity

Zendesk

Intercom

Senior and Expert level

New York

San Francisco Bay Area

2+ days a week in office

AI lab empowering creation with AI

Job no longer available

AI lab empowering creation with AI

21-100 employees

B2BArtificial IntelligenceContentDigital MediaSaaS

Job no longer available

$80-100k

+ Equity

Zendesk

Intercom

Senior and Expert level

New York

San Francisco Bay Area

2+ days a week in office

21-100 employees

B2BArtificial IntelligenceContentDigital MediaSaaS

Company mission

To build foundation models into products that power the next generation of human storytelling.

Job

Company

Role

Who you are

At least 5 years of experience in customer support or success roles, ideally in creative tooling or related industries
3–5 years managing or leading support teams
Player/Coach mentality: spend time answering support requests daily
Excellent communication, organizational, and conflict resolution abilities
Experience with tools like Pylon, Intercom, Zendesk, and Linear
Deep understanding of how our content creators, marketers, or creative agencies work
Ability to work in-person at least twice a week from one of our offices (SF or NY)
Self-motivated and independent — able to set accurate timelines for development and deliver on them. Have an opinion and the experience to backup that opinion
Low ego, high patience, strong communication skills
Understand operational costs and overhead short and long term
Mission-driven — we are building something fundamentally disruptive and this reflects deeply in our company DNA
And most importantly, treat Hedra as your own and help shape the vision accordingly

What the job involves

Hedra is looking for a seasoned Support Manager to build/lead our customer support team and enhance the way we serve our users. The right candidate will be both tech-savvy and deeply familiar with content creation, with a strong background in leading support teams and improving user experiences
Lead and support a team of agents and specialists to provide fast, thoughtful, and effective assistance to users
Develop and optimize support workflows, processes, and tools to ensure a high-quality customer experience
Partner with Product, Engineering, and Marketing to represent user feedback and drive improvements
Resolve complex or escalated support issues with professionalism and efficiency

Our take

The relationship between machine learning and online content has grown closer in recent years, and Hedra is a video content platform that is pushing this symbiosis into new territory. Working as a content engine, Hedra's online creation studio helps users generate dialogue, audio and video from words.

As a digital presence automation tool, Hedra is moving beyond the likes of DallE and generative AI video content into more nuanced territory. For example, its product known as Character is a video foundation model for longer-form video generation focusing on customizable AI-generated video characters.

Between the version one release of Character in June 2024 and the company's fundraise that same August, more than 1.6 million videos had already been generated via the platform. This demonstrates the demand that exists for Hedra's offering. A new fundraise in 2025, which reportedly takes the company’s valuation to $200 million, will support the advancement of the quality and controllability of its models.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

May 2025

$32m

SERIES A

Aug 2024

$10m

SEED

Total funding: $42m

Company benefits

Equity
401k (no match)
Healthcare (Silver PPO Medical, Vision, Dental)
Gym access (at our office)

Company HQ

SoMa, San Francisco, CA

Leadership

Michael Lingelbach

(Founder & CEO)

Previously Regina Casper Graduate Research Fellow at Stanford University, was an Intern at NVIDIA, Postbaccaulaureate researcher at Salk Institute for Biological Studies and a Scholar at the Janelia Research Campus.

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