Software Engineering, Salesforce
Senior Member of Technical Staff
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication
- Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
- Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
- Unparalleled troubleshooting and problem-solving skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
- Candidates having min of 5 years of relevant technical experience
- Extensive programming experience in Java or similar languages in development / debugging roles
- Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time
- A related technical degree required
- Fluency in an object oriented language; Java preferred
- Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
- Familiarity with core web technologies: HTTP, JSON, REST, XML
- Default CCE skills
- Experience using Linux environments, such as Ubuntu
- Backend - Java
- Frontend JS/HTML/CSS
- Lead teams/work across teams in delivering projects/running programs
- AWS or other public cloud
- Previous Salesforce / Force.com development experience
- Front end development experience: Javascript, HTML5
- Experience with Oracle SQL developer
- Experience with mobile app development: iOS/Android Simulator
- Log parsing in Splunk
- HTTP traffic analysis: Fiddler or Charles
What the job involves
- As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
- Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
- Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
- Championing Support and Debug initiatives throughout R&D
- Share your knowledge and help transform an organization from within by working with and coaching your team members
- Develop high-quality, production ready Tools that can be used by internal users
- Work closely with cross-functional teams across geographies
- Mentor other junior engineers in the team
Application process
- End Date: April 30, 2025
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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