HR Manager, Eptica
Canada
CA$65-80k
5 days a week in office (Markham, Toronto)
Customer engagement management software
Be an early applicant
Customer engagement management software
21-100 employees
Be an early applicant
CA$65-80k
5 days a week in office (Markham, Toronto)
21-100 employees
Company mission
To act as an extension of customer service teams by helping them develop customer relationship strategies, deliver high-quality, quick and personalised interaction with your customers.
Role
Who you are
- 3 - 5 years (minimum) of HR Generalist experience
- Previous experience managing an HRIS, preferably BambooHR
- Excellent oral and written communication skills
- Exemplary interpersonal skills with the ability to interact in a positive manner with team members utilizing tact, diplomacy and compromise
- Demonstrated superior organizational and time management skills
- Advanced knowledge of Microsoft Office Excel
- Must speak English
What the job involves
- We are currently looking for a Human Resources Manager to support our employees across Canada
- In addition to being responsible for the functions typically associated with an HR Management role, this person would be a key player with respect to recruitment, the local management of our HRIS system, as well as providing support to global HR programs and initiatives
- We are looking for someone who can develop strong relationships with managers and employees alike to resolve any employee relation issues, and to provide strategic advice on HR/recruitment matters
- Attention to detail and the ability to maintain high standards with respect to data management is a must
- Individuals who are self-motivated and work well independently will thrive in this position
- This role is an on-site role, based out of our Markham office, with the potential to move to a hybrid schedule
- In this role you will be reporting directly to the Director of HR for the Americas region, based in the USA
- Educates and advises managers on statutory or regulatory requirements in one or more areas of staff management such as compensation, benefits, recruitment, selection and performance management
- Management of local compliance matters with respect to Health and Safety
- Ensure compliance with employment laws and regulations, including managing performance processes, disciplinary actions, and terminations in accordance with legal and company policies
- Supports all recruitment efforts in the region, including onboarding and entering and processing of new hire information and records. (Internal recruiters are primarily responsible for candidate search and interviewing)
- Manages benefits administration to include employee enrollments and termination, claims resolution, change reporting to carriers and brokers, and timely communication of benefits information and eligibility to employees
- Responsible for managing local employee records on the HRIS system. Completes regular data audits to ensure 100% data accuracy
- Supports the global management of the HRIS platform. Regularly conducts data audits and supports the global quarterly reporting process. Creates reports for the executive team, as required
- Manage annual compensation review including salary, bonuses and commissions
- Provide support to global HR and recruitment initiatives, as required
- Some Global HR experience is a strong asset
- Other duties as required
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Eptica provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform called Vecko for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Eptica has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8.1m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.5m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
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