Principal Customer Experience Strategist, Egnyte
$120-130k
+ Company equity depending on role and level
Cloud content governance platform
Open for applications
Cloud content governance platform
1001+ employees
Open for applications
$120-130k
+ Company equity depending on role and level
1001+ employees
Company mission
To enable organizations of all sized to unlock their content's full potential.
Role
Who you are
- 7+ years experience in Customer Success Strategy, BizOps, RevOps, or Program Management in B2B SaaS environments
- Familiarity with CS models (CSM, scaled CS) and revenue retention frameworks
- Strong analytical skills; expert in Excel/Sheets, and experience with BI tools (e.g., Tableau)
- Experience with CRM (Salesforce), CSPs (Gainsight), or other CS tech
- Proven ability to run cross-functional programs and drive stakeholder alignment
- Excellent communication and storytelling skills for executive audiences
What the job involves
- As a Principal Customer Experience Strategist, you will drive high-impact initiatives that improve customer health, retention, and expansion
- You’ll act as a strategic thought partner to CS and cross-functional leaders, delivering insights, building scalable processes, and managing key programs that elevate the customer experience
- This role blends strategic thinking, analytical horsepower, operational rigor, and program execution
- Partner with CS leadership to develop and execute the Customer Success strategic roadmap
- Analyze customer trends, segmentation, and lifecycle metrics to influence CS strategy
- Support executive reviews (e.g., QBRs, Board decks, CS performance updates)
- Define, build, and maintain dashboards and KPIs (e.g., NRR, GRR, health scores, product usage, CSAT)
- Own customer health score methodology and refine over time using predictive insights
- Partner with RevOps and Data teams to unify data from CRM, CSPs, product analytics tools
- Lead cross-functional initiatives (e.g., scaled CS programs, CS playbooks, tech stack rollouts)
- Drive adoption of processes and tools like Gainsight, Catalyst, ChurnZero, or Salesforce
- Track and manage key initiatives and OKRs across CS teams
- Work with Sales, Product, Support, and Marketing to align customer journey touchpoints
- Support rollout of CS initiatives like onboarding redesign, risk mitigation programs, and Voice of the Customer
Our take
Cloud-based solutions for data management, security and GDPR compliance are increasingly important to the management of tech businesses. However, the tools currently used are modular and result in systems becoming complicated and time-consuming to use effectively.
Egnyte provides an integrated solution for GRDP compliance and data security. The startup reduces the likelihood of digital threats whilst maximizing efficiency for data management and compliance. Through these means, the software can locate, secure and lock down data to ensure security and compliance are taken care of within a single software package.
The company originally focused on data management, offering compliance and security as optional add-ons. However, due to the increasing complexity of data regulations, Egnyte switched to a more unified approach. The company is held in high regard, within an industry set to reach a value of $36.81B by 2029, ranking number 1 in several G2 reports.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2018
$75m
GROWTH EQUITY VC
Dec 2013
$29.5m
SERIES D
Total funding: $137.5m
Company benefits
- Comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
Company HQ
Mountain View, CA
Leadership
Vineet Jain
(Co-Founder & CEO)Prior to Egnyte, they founded and successfully built Valdero. They have held a rich variety of Senior Operational positions at KPMG and Bechtel.
Rajesh Ram
(Co-Founder & Chief growth Officer)Held executive roles within Egnyte's Product Management and Engineering functions. Their strength in defining, delivering and supporting software solutions was developed while at Oracle, KPMG consulting and Valdero Corporation.
Amrit Jassal
(Co-Founder & CTO)An Official Member of the Forbes Technology Council, they have extensive experience in building large-scale, highly available systems all over the world. In the past, they have deployed such systems at Cisco, Fujistu and Sun Microsystems. Prior to Egnyte, they served as the CTO of Valdero.
Kris Lahiri
(Co-Founder & Chief Security Officer)Prior to Egnyte, they spent many years in the design and deployment of large-scale infrastructures for Fortune 100 customers of Valdero and KPMG Consulting.
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