Technical Support Engineer, Duda
$60-70k
+ Equity
3 days a week in office (Louisville, CO)
Website builder for B2B companies
Be an early applicant
Website builder for B2B companies
201-500 employees
Be an early applicant
$60-70k
+ Equity
3 days a week in office (Louisville, CO)
201-500 employees
Company mission
To enable users to build feature-rich, responsive websites at scale.
Role
Who you are
- If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript, and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!
- 1-2 years of experience providing exceptional customer support in a SaaS or technical software company
- Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
- Technical curiosity and relentlessness to figure out how things work
- Empathy towards customer’s issues and confidence in your ability to drive them to success
- Customer-oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently
What the job involves
- We are seeking a Technical Support Engineer who will provide advanced technical support to our growing web designers and professional customer base
- As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers
- Respond to customer support inquiries as quickly and accurately as possible via chat, phone, and email
- Take technical escalations and coordinate solutions with your peers
- Evangelize Duda’s product features and assisting customers in the adoption of Duda’s products to help them build long-term success
- Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
- Proactively find ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team
- Advocate for customers’ needs and contributing to our growing knowledge base of articles and videos
- Work cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers
Our take
With digitalization forcing companies to significantly up their online presence, web design platforms have seen a major boost. Duda operates in this space, serving web design agencies with white label services that allow them to quickly develop and maintain multiple client websites.
Alongside a website builder that rivals competitors WordPress and Wix in terms of ease of use, Duda offers a raft of collaboration and analytics tools. As eCommerce continues to get more popular, these features have been particularly valued by Duda's customer base and have fuelled a large part of the company's growth.
Duda reports that 60% of its customers are WordPress migrants, suggesting it is successfully wrestling a niche market share off of a big-name competitor. It continues to improve its offering, for example through the acquisition of Snipcart, a startup that enables businesses to add a shopping cart to their websites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$50m
SERIES D
Sep 2019
$25m
LATE VC
Total funding: $96.2m
Company benefits
- 401k, stock options and tuition reimbursement
- Comprehensive medical, dental and vision insurance
- On Fridays, we work from home
- Unlimited PTO policy
- We’ll set you up with a laptop and any equipment you need on the job
- Catered lunches, games and lively in-office events
Company HQ
College Terrace, Palo Alto, CA
Leadership
Itai Sadan
(Co-Founder & CEO)Extensive experience as a software engineer at many levels, including Senior Solutions Architect at SAP America. Current investor in multiple companies such as J-Angels and TripActions, and advisor to companies such as Propel and Simpo.
Amir Glatt
(Co-Founder & CTO)Began as a Software Engineer at Adwise, then became Senior Software Engineer at CheckM8. For 4 years was Development Manager at SAP Labs Israel, then became Solution Manager at SAP America.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Duda