Customer Success Executive, GoReport
£20-24k
Flexible software solutions for surveyors
Job no longer available
Flexible software solutions for surveyors
21-100 employees
Job no longer available
£20-24k
21-100 employees
Company mission
To enable surveyors to operate at maximum efficiency to ensure they focus their valuable time on providing actionable insights and guidance to their clients.
Role
Who you are
- 1-2 years experience working within a Customer Success or Customer Support role, ideally within a tech/software-as-a-service business
- Customer-centric mindset with a passion for delivering exceptional customer service and ensuring customer satisfaction
- Approach challenges with a solution orientated approach and a team spirit
- Ability to react quickly and effectively when dealing with challenging situations
- Produce consistently high quality, accurate work even whilst under pressure
- Excellent written and personal communication skills. Ability to explain technical concepts in a clear and concise manner
- Flexible and willing to adapt as part of a fast-changing company
- Proficient IT skills in using Microsoft Office software
- Understanding of using CRM, Helpdesk or other business software solutions
- Desire and commitment to grow you career
What the job involves
- First Line Customer Assistance - Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed
- Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer
- Technical Troubleshooting - Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary
- Product Knowledge & Feedback Collection - become an expert in the GoReport product and stay up-to-date with the latest features and updates to provide informed and helpful assistance to customers
- Gather customer feedback to communicate to our product development team to ensure continuous improvement
- Documentation - Contribute to the development of and updates to customer support documentation to assist customers in finding answers to common queries independently
- Cross-functional Collaboration - Collaborate with other departments including Sales and Product Development to address customer needs and provide a seamless customer experience
Application process
- 1st Round: Initial phone screening
- 2nd Round: Panel Interview with Hiring Manager and Team Members
- 3rd Round: Task
- 4th Round: Final interview with CEO
Our take
GoReport provides purpose-built solutions for a variety of survey types across the entire property sector. The company is digitising surveying, inspection, reporting, and analysis processes.
GoReport enables its customers to drive consistency from survey to survey, improve efficiencies in the data collection process, boost accuracy and enhance the overall quality of their surveying. With an attractive offering, the company has impressive clients such as Savills, Trident, and Hollis.
The company's seen significant growth too and established itself as a leading SaaS property sector solution. Funding also has the company well set to push forwards with further product development and expansion into core markets.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
City Centre, Belfast, UK
Leadership
Louis Blaxill
(CEO)Louis joined the GoReport team in 2024 as CEO. Prior to this, they were a Growth Manager at ScaleUp Capital and held Interim COO roles at Real Deals and imageHOLDERS.
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