Applied AI Scientist, Wave

• If you're energized by ownership, thrive on deep technical challenges, and want to build infrastructure that serves millions in emerging markets, let's talk
• Our stack (prior experience is a strong plus, but not required):
• Backend: Python 3 (+ mypy)
• API layer: GraphQL
• Android frontend: Kotlin/Jetpack
• IOS frontend: Swift/SwiftUI
• Web frontend: TypeScript/React
• Database: Postgres/CockroachDB
• Infrastructure: GCP/Terraform
• Orchestration: Kubernetes
• 5+ years of experience in AI/ML engineering
• Strong Python and backend engineering skills
• Solid foundation in statistics and ML theory
• Proven hands-on experience building with LLMs (prompt engineering, RAG, embeddings, fine-tuning, agent orchestration etc.)
• Track record taking ML models from prototype to production and care deeply about reliability, performance, and scalability
• Fluency with AI coding agents, with bonus points for deploying them as part of production systems

Desirable

• Ave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives
• We're helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity
• As an Applied AI Scientist on our Support Automation product team, you'll
• Bridge research and production, building AI models and agent systems that ship into real products
• Architect, evaluate, and optimize autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa
• Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data
• Experiment with, evaluate, and integrate the latest voice and text models
• Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact

• Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role
• We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals