IT Project Manager, Klaviyo

• This role will require a deep understanding of Project Management, SOX, ITGCs, and information security best practices, as well as experience in working with engineering, technology and business teams
• Bachelor's degree in Information Technology, Computer Science or a related field
• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Project Management Professional (PMP) / PRINCE II certification is a plus
• Experience with Agile/Scrum methodologies is a plus
• 5+ years of experience either auditing or in-house at a SaaS technology company implementing ITGC and SOX related controls such as Access Management, Change Management SOC1 Type 2 and security frameworks e.g. SOC 2 Type II, ISO27001, NIST CSF, etc.)
• Experienced in designing and interpreting remediation plans to control owners and ensure that audit issues are remediated and tracked timely
• Experience of leading cross-functional projects with clearly defined plans and objectives within a matrix environment

Desirable

• An exciting opportunity has risen within the Global Technology Solutions (GTS) team whose mission is to deliver reliable IT services, infrastructure, solutions and expert guidance. This is achieved by providing a robust and secure technology foundation to do great work
• We solve problems using technology, embrace automation, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment
• The GTS team develops and refines the IT strategy, driving organizational change, coordinating cross-functional projects, and strategically aligning IT initiatives with global security requirements under the broader Chief Information Security Officer’s (CISO) vision
• The GTS team is highly collaborative and cross-functional, working closely within the Global Security Services (GSS) team and the broader Klaviyo organization
• As an IT Project Manager, you'll work closely with the various GSS & GTS teams from the CISO function and a wide variety of engineering, business operations and internal audit teams all under the leadership of the VP for Global Technology Solutions
• You’ll be primarily focused on managing projects for GTS with business stakeholders. You will also manage ITGC and SOX (Sarbanes–Oxley Act) compliance as well as other information security frameworks
• You'll ensure that projects are coordinated, delivered on time, and communicated well. Additionally, you will play an integral part in recommending process improvements and in helping implement those updates
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Coordinate large-scale SOX ITGC projects (i.e. scope expansion), define success, dependencies and ensure timely delivery
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Set and continually manage project expectations with team members and other stakeholders
• Plan and schedule project timelines and milestones using appropriate tools
• Track project milestones and deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Build, develop, and grow any business relationships vital to the success of the project
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and tools for project execution and management
• Identify, assess, and advise on information security risks, processes and controls to a variety of partners
• Perform risk analysis, develop contingency plans, and gather data from teams to proactively raise critical issues with key stakeholders for prioritization and tradeoff decisions
• Ensure all documentation and status materials for key meetings are compiled, aggregated, and completed in a timely fashion and remain well-maintained
• Establish and monitor plans to ensure the realization of goals and continuous improvements
• Build relationships with internal stakeholders