Lead IT Support Engineer, Rho
$102-138k
Business banking platform
Open for applications
Business banking platform
201-500 employees
Open for applications
$102-138k
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- The ideal candidate is both hands-on and strategic — equally comfortable troubleshooting a Zoom call, managing a new MDM rollout, or refining IT processes to scale with the company’s growth
- 5+ years of experience in IT support or systems administration, including at least 1–2 years in a lead or senior capacity
- Deep experience with:
- Okta (SSO, lifecycle automation, policies)
- Google Workspace (Admin Console, identity management)
- Kandji (macOS MDM)
- Slack, Zoom, Jira Service Management
- Strong background in macOS environments and SaaS-based infrastructure
- Excellent communication and organizational skills — able to prioritize, delegate, and act with urgency
- Passion for operational excellence and providing an exceptional employee experience
What the job involves
- The Lead IT Support Engineer is the operational backbone of Rho’s IT function — ensuring technology runs smoothly day-to-day and supporting employees across all offices
- Lead Rho’s global IT support operations across NYC, SLC, and remote teams
- Serve as the escalation point for all IT incidents, requests, and employee support issues
- Oversee the IT ticketing queue in Jira Service Management, ensuring timely and high-quality resolution
- Provide mentorship, direction, and process guidance to IT support staff
- Maintain an approachable, service-oriented presence for employees across all teams and locations
- Manage and optimize Okta, Google Workspace, Kandji, Slack, Zoom, and Jira Service Management environments
- Oversee device lifecycle management — procurement, configuration, deployment, and decommissioning — for a Mac-first fleet
- Support and maintain office AV systems and conference room setups for all-hands, leadership, and external meetings
- Partner with the Director of IT on infrastructure improvements, office expansions, and vendor relationships
- Lead the continuous improvement of IT workflows, automations, and self-service capabilities (e.g., Okta Workflows, Slack bots, or Jira automations)
- Maintain IT documentation, runbooks, and onboarding guides
- Help define and enforce IT standards, security practices, and operational checklists
- Collaborate closely with Security, Finance, and Engineering on access management, compliance (SOC 2, PCI DSS), and tool integrations
- Support system rollouts, audits, and IT-related projects across Rho
- Proactively identify issues or inefficiencies before they impact employees
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company HQ
SoHo, New York, NY
Leadership
Everett Cook
(CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(President & CPO)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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