Client Partner, Fenergo
+ Annual bonus opportunity
More information about location
Clinet lifecycle management for financial services
Open for applications
Clinet lifecycle management for financial services
501-1000 employees
Open for applications
+ Annual bonus opportunity
More information about location
501-1000 employees
Company mission
To enable financial institutions to digitally transform their end-to-end client lifecycle processes.
Role
Who you are
- Bachelor’s degree in Business, Finance, or a related field
- Proven experience in client management within the financial services or software industry
- Strong understanding of regulatory compliance and financial industry trends
- Excellent communication, negotiation, and presentation skills
- Regular travel to client sites is expected
What the job involves
- As a Client Partner at Fenergo, you will be responsible for managing a portfolio of clients through their life cycle from delivery through to post-implementation.
- You will play a crucial role in ensuring client satisfaction, fostering strong relationships, and identifying opportunities for upselling Fenergo's products and services. If you are passionate about client success, have a strategic mindset, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity at Fenergo
- Cultivate and maintain strong senior relationships with assigned clients
- Serve as the senior Fenergo point of contact for client, including escalations
- Work with Sales team on pricing /scoping and planning of opportunities
- Delivery ownership post contract signature, ensuring a product led approach, where the existing capability of the platform is leveraged and aligned with best practices
- Internal client advocate for roadmap / product dependencies
- Commercial accountability for overall delivery, including margin, revenue recognition, P+L aspects of the book of work
- Identify cross/up selling opportunities within the existing client portfolio
- Collaborate with sales teams to drive revenue growth through cross/ up-selling
- Develop and execute strategic account plans to meet client needs and business objectives
- Stay informed about industry trends and client challenges to provide proactive solutions
- Work closely with cross-functional teams, including product development and implementation, to ensure seamless service delivery
- Collaborate with internal stakeholders to address client concerns and improve overall satisfaction - Ability to influence in a matrixed model will be essential
- Act as a client advocate within Fenergo, ensuring that client feedback is communicated and addressed appropriately
- Champion the value of Fenergo's solutions to clients and prospects
Our take
The regulatory technology market is set to see a big jump in the coming years. With market drivers including new regulations in the financial sector and rising instances of money laundering globally, regulatory technology companies are going to have some big opportunities to get their teeth into.
Fenergo is a major player in this industry. In a nutshell, Fenergo handles client and regulatory technology for financial services, providing Client Lifecycle Management (CLM) software solutions for major financial institutions. Used by over 30 of the top 50 financial institutions in the world, Fenergo enables its clients to be compliant with regulations whilst maintaining an excellent client experience. Creating an 82% faster onboarding process with a 40% reduction in overall costs, the financial advantages for users are clear.
Following its 2021 acquisition by Astorg and Bridgepoint which has brought a fresh injection of capital, Fenergo is focused on growth and innovation. With 10 offices worldwide and clients including Santander and Bank of China, Fenergo looks to be in a very strong position. That being said, this is a market that is changing fast, and growing adoption of artificial intelligence, cloud computing and machine learning in particular will bring interesting opportunities and challenges for Fenergo in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2020
$76.8m
LATE VC
Jul 2019
$69.5m
GROWTH EQUITY VC
Total funding: $225.5m
Company benefits
- Flexible working
- Employee wellness program
- On-going training & career progression plans
- Employee recognition plan
- Sports & social activities
- Mentoring & Coaching
- Professional Development
- Give Back to the Community
- Employee Support Groups
Company values
- Excellence: We deliver quality and results.
- People: We value nurture and support each other.
- Information: We grow and thrive by learning and sharing information.
- Clients: We ensure that our clients and stakeholders achieve their full potential and are successful.
Articles
Leadership
Max Murphy
(CEO)A software engineer with 20 years’ experience developing and delivering enterprise software for banks.
Salary benchmarks
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Diversity, Equity & Inclusion at Fenergo
- At Fenergo, we are deeply committed to creating an inclusive and diverse working environment where all voices are heard. In the rapidly evolving digital workplace, Fenergo recognizes the need to be at the forefront of creating an inclusive workplace for great people who constantly deliver excellence to our clients
- Fenergo has diversity ambassadors, groups and committees, such as the Women’s WIRE Group which encourages inclusion and celebrates diversity through programs like International Women’s Day.
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