Customer AI Architect, WRITER
Post-sales
$130.2-164.7k
+ Company stock options
2-3 days a week in office
Enterprise AI platform for agentic work
Job no longer available
Enterprise AI platform for agentic work
501-1000 employees
Job no longer available
$130.2-164.7k
+ Company stock options
2-3 days a week in office
501-1000 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- If you have a builder mentality, this is the role for you
- 5+ years of experience in technical roles in SaaS, including 3+ years in solutions architecture or technical account management
- Experience managing a customer book of business with a white-glove approach
- Proven experience working with Fortune 500 customers for a high-growth, B2B SaaS company
- Solid coding proficiency in Python
- Experience with APIs, prompt design, and linguistic principles
- Excellent communication and collaboration skills, with the ability to translate complex technical concepts into practical business language
- Ability to lead discovery sessions with multiple stakeholders, including those at the CIO level
- If you're passionate about delivering exceptional customer experiences and have a strong technical background, we'd love to hear from you!
Desirable
- Experience with generative AI and prompt engineering
- Knowledge of natural language processing and machine learning concepts
- Bachelor's degree or higher in Computer science, Linguistics, or a related field
What the job involves
- We're seeking a highly skilled Customer AI architect to join our team
- This role is both technical and customer-facing, requiring a unique blend of technical expertise and exceptional interpersonal skills
- As a Customer AI architect, you will partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom applications and working through our APIs
- Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high-impact ways
- Your positivity, sense of curiosity, and ability to create champions from early adopters in the generative AI space will help shape our entire culture
- You'll initially report to our VP of Technical delivery
- Collaborate with customers to scope use cases that require customized solutions, validate technical feasibility, and own the implementation
- Develop and maintain a deep understanding of our solutions, the broader AI and LLM landscape, and our customers' ecosystems to provide prescriptive solution recommendations
- Design and develop custom templates, deploy Knowledge Graph capabilities, and act as a technical resource for customers to leverage our APIs
- Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
- Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal results are achieved
- Develop new processes, systems, and workflows to reduce time-to-value for customers
- Ensure comprehensive documentation and processes are in place to support customers' technical integration needs
- Communicate customer feedback to Product and Engineering teams to inform product enhancements
- By joining our team as a Customer AI architect, you'll have the opportunity to work with cutting-edge technology, collaborate with a talented team, and drive meaningful business results for our customers
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. WRITER’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers auto filling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AI's like ChatGPT and Bard, WRITER's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings, as well as an impressive $200 million Series C awarded in 2024, the company is well-placed for further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
229% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$200m
SERIES C
Sep 2023
$100m
SERIES B
Total funding: $326m
Company benefits
- Health: Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA.
- Family-friendly: Competitive parental leave policy, working parents can truly own their schedules.
- Hybrid culture: We’re built around a mix of in office collaboration and remote work when needed.
- Finance: Company stock options, plus a 401k plan with employer contributions.
- Growth: Learning and development stipend and generous PTO.
- SF/NY/London office space: Three beautiful sunny offices in three incredibly exciting cities.
Company HQ
Union Square, San Francisco, CA
Leadership
May Habib
(Co-Founder & CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(Co-Founder & CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at WRITER