Technical Support Specialist, Mollie
Payment service provider
Open for applications
Payment service provider
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make payments and money management effortless for every business in Europe.
Role
Who you are
- Minimum of 2-3 years Tech Support experience, preferrably in Fintech
- Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills
- Experience with APIs: You have prior experience working with APIs
- Excellent Communication Skills: You can distil complex technical issues into easy-to-understand messages for diverse audiences
- Fluency in English + one other language: NL/FR/DE/ES/PT
- On-call Availability: You are willing to participate in a weekend on-call rotation approximately once every six weeks
- ITIL certification
- Experience with Docker
- Familiarity with databases such as MySQL, MariaDB
- Knowledge of Webshop Technologies
- Hands-on experience with cloud projects, especially on the Google Cloud Platform
- A background in working within an agile environment
What the job involves
- Thus far, our customer experience has been the main differentiator between Mollie and our competitors
- As a Technical Support Specialist, you will be the point of contact for our customers, Customer Support, Commerce and Engineering departments
- Your mission is to make sure our customers can run their business effectively by supporting them with technical matters focussed on, but not limited to, the integration of Mollie products and services
- The Technical Support Team is international, multilingual and always ready to go above and beyond for our merchants
- When customers have a problem, they listen, analyse, solve and empower
- Deliver technical support for (custom) integrations & plugins to our customers (merchants & partners)
- Advise merchants on how to best implement Mollie in their specific setup
- Point of contact for technical questions and escalations coming from internal customer representatives (Customer Support teams, Sales & Customer Success managers)
- Tech support training for other teams and departments
- Writing internal technical process documentation
- Actively contributing in providing feedback and input to the business via SME format to improve the technical product and merchant experience
- You will be part of a small team focused on solving clearly defined problem spaces
Share this job
View 18 more jobs at Mollie
Insights
76% employee growth in 12 months
Company
Company benefits
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 25 holiday days
- Commute reimbursement
- Work from home budget
- Bike lease plan
- Internet allowance
- In-office lunch
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
Funding (last 2 of 3 rounds)
Jun 2021
$723m
SERIES C
Sep 2020
$106m
SERIES B
Total funding: $856.2m
Our take
Mollie, an Amsterdam-based startup, enables businesses to integrate payment methods into websites or apps via an API, improving upon the difficult options offered by traditional banks. Focused on the SMB market, Mollie serves over 120,000 businesses, including Deliveroo, Unicef, and Acer.
Recent funding supported international expansion and the launch of Mollie Capital in the UK, providing SME merchants quick and flexible funding up to £250,000. This service has already provided over €50 million in loans to more than 5,000 SMEs in Europe.
In 2023, Mollie reported a 36% increase in net revenue to €99 million, driven by larger customers and new products. Operational costs fell by 30% due to AI-driven efficiencies and the launch of MollieGPT for customer support. With continued international expansion and innovative products, Mollie aims to simplify financial processes for businesses of all sizes.
Kirsty
Company Specialist at Welcome to the Jungle