Solutions Engineer, QA North America
$120-180k
OTE
Tech training company
Job no longer available
Tech training company
101-200 employees
Job no longer available
$120-180k
OTE
101-200 employees
Company mission
To make tech education accessible to all, providing free interactive workshops to empower anyone with the skills to stand out in today's competitive job market.
Role
Who you are
- Experience: 8+ years in Solutions Engineering with 5+ years within a SaaS company that has a complex platform or solution (e.g., Oracle, SAP, BMC, SFDC)
- Technical Communication: Ability to engage with customers' technical teams and a passion for cloud technologies and software
- Data-Driven: Strong focus on data to improve team performance and build business cases and mutual success plans with clients
- Customer Advocacy: Strong customer advocate, able to build relationships with C-level and VP stakeholders
- Agility: Ability to move quickly, iterate, and lead from the front
- Communication Skills: Exceptional verbal and written communication skills
- E-Learning Experience: Experience in e-learning is a plus but not mandatory
- Software Knowledge: Familiarity with Salesforce and ChurnZero or similar software preferred
- Customer Advocacy: Provide input to Customer Marketing on communication needs and partner on customer case studies and advocacy activities
- Technical Proficiency: Strong understanding of e-learning technologies, APIs, integrations, and software development principles
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences
- Problem-Solving: Proven ability to analyze complex issues, identify root causes, and propose effective solutions
- Collaboration: Ability to work effectively in cross-functional teams, including sales, product management, and development
- Adaptability: Willingness to learn new technologies and adapt to changing business and technical environments
What the job involves
- We are seeking a dynamic Solutions Engineer to revamp and manage the Platform Demonstration, Pilot and Trial programs for our current and potential clients
- This individual will regularly meet with clients to understand current business objectives and priorities, develop bespoke experiences to highlight the overall QA value proposition, and act as a NA liaison to QA global platform and content leadership at a global level
- The Solutions Engineer will report to the Director of NA GTM & Sales Consultancy and work closely with Learning Consultant, Solution Architect, Program Management, and Bid Management peers
- Platform Demos: Revamp current platform demonstration program with supporting material for all NA Sales and Customer Success teams. Guide current and potential clients through strategic platform demonstrations, highlighting key features, benefits, content, land labs that address specific business needs and priorities
- Pilot & Trial Management: Revamp current client pilot and trial program with supporting material for all NA Sales and Customer Success teams. Create bespoke experiences for clients to sample the platform, diversity of specific content, experience guided and self-paced labs, wrapped in daily management of participant access, addressing questions, progression through program, and overall user experience
- Product Insights: Work closely with Product and Content teams to share customer insights that inform future product developments and enhance customer success
- Cross-Functional Alignment: Build trustful relationships with peers across Sales, Services, Product, Alliances, and Support to ensure alignment at scale
- Account Strategies: Collaborate with Sales to develop and execute account plans and strategies to deliver value and identify upsell/cross-sell opportunities
- Customer Advocacy: Provide input to Customer Marketing on communication needs and partner on customer case studies and advocacy activities
- Inspire Culture: Drive a company-wide culture of Customer Success, fostering teamwork, collaboration, and customer advocacy
Our take
It’s important to highlight the chase that human operators face, when being challenged by innovative technologies like AI and machine learning. QA (formerly Cloud Academy) wants to confront the stance that everything will one day be machine operated, it claims human initiative and intuition is still and will be important in all aspects of computer software development. The company sets out to tackle this issue and create structured learning for companies in all cloud technologies - Amazon Web Services, Microsoft Azure, Google Cloud Platform to name a few.
Efficiency in companies is key and we’re all aware that cloud platforms are constantly evolving. This can lead to employees being caught out and lack the most updated training, hindering the confidence of the employee and the productivity of the company. QA fills in the gaps and works with both the “students” in mind but also to help increase performance for the company through tech insights. It also goes on to offer well designed programmes for each company to develop with the skills their specific team needs.
There is a boom for online training courses and so an opportunistic time for QA. The importance of employee health and nurture is fundamental in companies nowadays so the demand for support like QA is only rising. Its a well established company now with a healthy roster of clients such as Regeneron and AXA, it’ll be interesting to see how it stays relevant as it faces the challenges of the ever updating technology and need for human operators.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2015
$3m
SERIES A
Nov 2014
$0.1m
SEED
Total funding: $3.1m
Company benefits
- 27 days annual leave & holiday buying scheme
- Medi cash covering a range of healthcare expenses
- Cycle to work scheme available
- 2 days per year charity leave
- Season ticket salary sacrifice
Company HQ
Midtown South, New York, NY
Salary benchmarks
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