Head of Operations, Tide
12 Month FTC Maternity Cover
Business accounts for SMEs
Job no longer available
Business accounts for SMEs
1001+ employees
Job no longer available
1001+ employees
Company mission
To save businesses time and money - so they can get back to doing what they love.
Role
Who you are
- Note: Requires both German / French and English fluency
- You have 10+ years of experience in Operations
- You have managed Operations in a scale-up
- You have experience in managing and building high performing teams
- You enjoy working with data and are fluent in business analytical tools: Excel, SQL, Looker and / or Tableau
- You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
- You speak multiple European languages - German and/or French preferable
- You may have a working knowledge of cloud environments (AWS)
- Have a test-and-learn mindset and you underpin that with excellent hypotheses, documentation and effective execution
- You’re an expert with using data visualisation and attribution tools and use them as your source-of-truth and are able to tell compelling stories using them
- Experience working in finance, consulting, or technology operations with the app is a plus
What the job involves
- Tide is looking for an exceptional Head of Operations to join our Acquisition and Onboarding team on a 12-month fixed-term contract basis, covering for a maternity leave
- The Acquisition & Onboarding team at Tide comprises a Marketing team responsible for attracting new members through a variety of channels and a Product team dedicated to building and optimising the onboarding journeys
- The Operations team operates alongside both Marketing and Product
- As our Head of Operations (Acquisition & Onboarding), you’ll be an experienced & self-driven professional with a broad experience in Operations and Growth
- We’re looking for someone very entrepreneurial, who can drive our Growth operations in the UK and Europe, owning the live environment of all our Onboarding Journeys, joining the dots between our Marketing and Product efforts; and building new processes for our European expansion
- You’ll be a senior leader, who can solve problems regardless of where they may originate from within the organisation
- Acting as a key member of Tide’s Growth Leadership Team, working with stakeholders from across the company - including KYC, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members
- Working day-to-day in close cooperation with both Marketing and Product, integrating efforts seamlessly between the two functions on multiple horizons and breaking down silos
- Providing total ownership of all our Onboarding journeys across multiple channels, device routes, and international markets - and devising a plan for 24/7 monitoring automation and action plan across time zones. This includes incident management for our Live Production environment
- Identifying improvement opportunities by constantly analysing data and looking for Conversion Improvement opportunities across all our onboarding journeys
- Building and optimising scalable internal and external provider processes, that are clearly defined and documented
- Managing and growing an existing team of (senior) operations managers responsible for product-specific and market-specific aspects of onboarding
Our take
Small businesses and sole traders are still underserved by most traditional banks. Tide is solving that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch, Tide has gained considerable traction among small businesses. This is largely thanks to its fast onboarding times, low fees and the diversity of products, which include a number of accountancy tools. And headed up by a former RBS, C&A and Optanus executive, it is certainly in a unique position within the financial services market.
Having built a strong user base of over 1M customers globally, with 650,000 members in the UK. Through further expansion across Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2025
$120m
GROWTH EQUITY VC
Jan 2023
$24.8m
GROWTH EQUITY VC
Total funding: $410m
Company benefits
- Flexible working:A flexible working policy that allows most teams to work from home when they need to
- Family-friendly leave: We go above and beyond the statutory requirement for maternity and paternity leave
- Paid volunteering leave: You’re encouraged to take three days a year as paid volunteering leave for your chosen charity or organisation
- Holiday leave: 25 days a year of paid holiday leave, plus bank holidays
- Sabbatical leave: Take a well-deserved break and come back refreshed
- Extra unpaid leave: Extra time off is available beyond your annual leave allocation
- We keep the team fed: Breakfast, snacks and hot drinks are provided daily, along with regular morning teas and catered events
- Personal development: Personal development budget is available for each Tidean to pursue additional training related to their role
- Private health cover: Private healthcare from Vitality, that includes the ability to earn discounts and rewards for having a healthy lifestyle
- Mental wellbeing : 24/7 Employee assistance, unlimited cognitive behavioural therapy, subsidised mindfulness and relaxation app
Company HQ
City of London, London, UK
Leadership
Dr Oliver Prill
(CEO)Began their career as a Consultant at McKinsey. They also held the role of CEO at both C&A Bank and Optanus, and was COO of Kreditech Holding before joining Tide in 2018.
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