Head of Operations, Tide
12 Month FTC Maternity Cover
Business accounts for SMEs
Be an early applicant
Business accounts for SMEs
1001+ employees
Be an early applicant
1001+ employees
Company mission
Tide's mission is to transform the business banking market, and to save SMEs time and money.
Role
Who you are
- Note: Requires both German / French and English fluency
- You have 10+ years of experience in Operations
- You have managed Operations in a scale-up
- You have experience in managing and building high performing teams
- You enjoy working with data and are fluent in business analytical tools: Excel, SQL, Looker and / or Tableau
- You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
- You speak multiple European languages - German and/or French preferable
- You may have a working knowledge of cloud environments (AWS)
- Have a test-and-learn mindset and you underpin that with excellent hypotheses, documentation and effective execution
- You’re an expert with using data visualisation and attribution tools and use them as your source-of-truth and are able to tell compelling stories using them
- Experience working in finance, consulting, or technology operations with the app is a plus
What the job involves
- Tide is looking for an exceptional Head of Operations to join our Acquisition and Onboarding team on a 12-month fixed-term contract basis, covering for a maternity leave
- The Acquisition & Onboarding team at Tide comprises a Marketing team responsible for attracting new members through a variety of channels and a Product team dedicated to building and optimising the onboarding journeys
- The Operations team operates alongside both Marketing and Product
- As our Head of Operations (Acquisition & Onboarding), you’ll be an experienced & self-driven professional with a broad experience in Operations and Growth
- We’re looking for someone very entrepreneurial, who can drive our Growth operations in the UK and Europe, owning the live environment of all our Onboarding Journeys, joining the dots between our Marketing and Product efforts; and building new processes for our European expansion
- You’ll be a senior leader, who can solve problems regardless of where they may originate from within the organisation
- Acting as a key member of Tide’s Growth Leadership Team, working with stakeholders from across the company - including KYC, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members
- Working day-to-day in close cooperation with both Marketing and Product, integrating efforts seamlessly between the two functions on multiple horizons and breaking down silos
- Providing total ownership of all our Onboarding journeys across multiple channels, device routes, and international markets - and devising a plan for 24/7 monitoring automation and action plan across time zones. This includes incident management for our Live Production environment
- Identifying improvement opportunities by constantly analysing data and looking for Conversion Improvement opportunities across all our onboarding journeys
- Building and optimising scalable internal and external provider processes, that are clearly defined and documented
- Managing and growing an existing team of (senior) operations managers responsible for product-specific and market-specific aspects of onboarding
Our take
Small businesses and sole traders are still underserved by most traditional banks. Tide solves that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch Tide has gained considerable traction among small businesses. This is largely thanks to their fast onboarding times, low fees and the diversity of their products, which include a number of accountancy tools. Headed up by a former RBS, C&A and Optanus executive, Tide is uniquely positioned within the financial services market.
Having built a strong user base of over 500,000 in the UK, Tide has since launched in India, where it has an additional 50,000 users. Through further expansion into Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2023
$23.5m
GROWTH EQUITY VC
Jul 2021
$100m
SERIES C
Total funding: $280.8m
Company benefits
- Discounted gym membership
- Personal learning and development allowance
- Enhanced family friendly leave
- Paid volunteering and charity work days
- Cycle-to-work scheme
- Option to buy extra holiday, or take a sabbatical
- Work from home opportunities
- Health insurance
- Flexible working
- Breakfast, snacks and hot drinks
- Private healthcare cover
- CBT and subsidized mental health apps
Company HQ
City of London, London, UK
Articles
Leadership
Dr Oliver Prill
(CEO, not founder)Started out as a consultant at McKinsey. Previously served as CEO of both C&A Bank and Optanus, and was COO of Kreditech Holding.
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