Renewals Manager, Sigma Computing

• Are you a relationship builder?
• Are you curious to learn about customers and passionate about giving them the best customer experience?
• Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?
• 3+ years working in Renewals / Customer Success role
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Strong negotiation and objection handling skills that allow for value-based contract negotiations
• Strong process management and detail oriented skills
• Strong customer management skills, including soft skills

• We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for customer renewals, generating expansion opportunities, and mitigating risk
• You will work with your Sigma colleagues to maximize customer value to grow their business
• Responsible for GRR, customer retention and business growth through the annual renewal process
• Partner with Customer Success and Sales to minimize attrition and drive NDR
• Develop professional and personal relationships with key stakeholders within each customer account
• Ability to accurately forecast renewal outcome and risk
• Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances
• Be able to communicate feedback and insights to the business to improve product and customer experience
• Serve as an advocate for our customers and set appropriate expectations
• Leverage data to effectively guide meaningful customer conversations
• Help identify opportunities for improvement in existing processes

• Medical/Dental/Vision Insurance
• 401(k)
• Flexible Vacation
• Flexible Schedule
• Access to Health & Wellness Partners
• Parental Leave

Total funding: $566.3m

Sigma Computing is cloud analytics and business intelligence solution that provides live access to cloud data warehouses using an intuitive spreadsheet interface, allowing customers to analyze data and make insight-driven decisions in a matter of moments, not weeks. The company’s unique architecture of expanding data improves both performance and security by exclusively retaining data in cloud warehouses like Snowflake.