Director of IT Engineering, Horizon3

• Significant experience (typically 10+ years) in IT, with at least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams
• Proven track record owning IT strategy and operations for a mid-sized or larger organization, ideally in a SaaS, security, or other highly regulated / security-conscious environment
• Demonstrated ability to manage other managers and have a track record of developing them
• Experience operating in a remote-first or hybrid workplace, supporting distributed employees across time zones
• Deep understanding of core IT domains, including:
• Endpoint management (macOS and/or Windows) and device lifecycle
• Identity and access management (e.g., Okta, Entra, or similar)
• Collaboration and productivity suites (e.g., Google Workspace, Slack, Zoom)
• Ticketing and ITSM tooling (e.g., Jira Service Management or similar)
• Network and office connectivity in hub locations (Wi-Fi, conference rooms,)
• Enterprise AI administration and enablement (e.g., Claude, Gemini, AWS Bedrock or similar)
• Cloud infrastructure (e.g., AWS, or similar)
• Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls
• Demonstrated ability to design and implement IT processes at scale (intake, change management, incident management, problem management, asset management)
• Comfort making pragmatic tradeoffs between ideal architectures and business reality, while still moving toward secure, durable solutions
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and to present options, risks, and recommendations clearly
• Strong vendor management skills, including evaluation, negotiation, and ongoing performance management
• High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments

Desirable

• We are seeking a Director of Information Technology to lead our internal IT function across a fully remote, security-focused SaaS company
• This leader will own the overall IT strategy, operations, and service delivery for our global workforce, overseeing multiple teams (e.g., Help Desk / End-User Support, Corporate Systems, and IT Infrastructure) and the managers who lead them
• You will be accountable for delivering a secure, reliable, and friction-minimizing technology experience for employees while partnering closely with Security, Engineering, People, and Finance to support Horizon3's growth
• Define and drive the multi-year IT strategy and roadmap, aligned with company goals and the broader Security & IT vision
• Own end-to-end accountability for the performance, quality, and outcomes of the Help Desk, IT Engineering, and Business applications teams
• Own IT service delivery for a distributed, remote-first workforce, ensuring reliable endpoint, identity, and collaboration experiences for employees
• Build, lead, and develop a high-performing IT organization, including managers and senior individual contributors across Help Desk, Corporate Systems, and Infrastructure
• Establish and continuously improve IT operating rhythms, including intake, prioritization, change management, incident management, and communication practices
• Partner with Security, Engineering, and Compliance to design and operate secure-by-default IT environments, with strong identity, access management, device compliance, and data protection controls
• Oversee selection, implementation, and lifecycle management of core IT platforms and tools (e.g., identity and access management, endpoint management, MDM, collaboration suite, device and asset management, ticketing)
• Own and optimize IT budgets, vendor relationships, and contracts, balancing cost control with reliability and user experience
• Define and track key performance indicators (KPIs) and service-level objectives (SLOs) for IT (e.g., ticket response and resolution times, employee satisfaction, device compliance rates, onboarding time-to-productivity)
• Partner with People team and hiring managers to deliver a smooth technology onboarding and offboarding experience, including provisioning, access setup, and device logistics for remote employees
• Ensure IT processes and documentation (runbooks, knowledge base articles, standards) are created, maintained, and leveraged by the team
• Lead IT support for periodic company events (e.g., in-person summits, trainings) and any office or hub environments as needed
• Serve as an escalation point for complex or high-impact IT incidents, collaborating with Security and Engineering on root cause analysis and long-term remediation
• Communicate clearly with executives and stakeholders about IT priorities, tradeoffs, risks, and progress
• Recruit, hire, and onboard talented IT professionals and managers to support our organizational goals
• Set the operating rhythm for IT Leadership, prioritization, planning cadences, escalation paths, and cross-team coordination, so the teams operate as one integrated organization rather than silos
• Set clear expectations and success metrics for your teams, and provide regular feedback, coaching, and career development
• Build a culture that emphasizes ownership, service excellence, inclusion, and continuous improvement
• Recognize and retain high performers while addressing performance gaps with clarity and fairness
• Model calm, accountable leadership during incidents and periods of high change
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice

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