Director of Data, Loop Returns
$196.8-295.2k
Salary may vary for Canadian and UK applicants + Annual performance bonus expected to be 15% of your base salary + Equity
More information about location
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$196.8-295.2k
Salary may vary for Canadian and UK applicants + Annual performance bonus expected to be 15% of your base salary + Equity
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 7+ years of data experience
- 5+ years of experience leading modern data teams
- 5+ years experience building and monetizing data products
- Having experience in the commerce space is very important to us, and is required for this role. You’ve also worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
- You have demonstrable experience building collaborative processes between data, engineering, and product teams to solve critical business problems with data products
- Demonstrated experience and familiarity with shipping analytics/ML-based products to live production environments using cloud computing platforms such as AWS, GCP, Azure, etc
- You’re a champion of data, and can share some examples with us of how you’ve driven key business results by enabling the use of data in your organizations
- You have examples to share of how you’ve successfully influenced and managed broad stakeholder priorities. You have also created exceptional partnerships with your internal partners, and quickly became one of their favorite people to work with
- Hands-on experience with SQL, ETL, Python, R, or Software Development is highly desirable and imperative to being successful in this role
- Have an attitude that truly nothing is “not your job.” You should feel excited by the need to act like an owner to solve problems and dig in, wherever needed
What the job involves
- As the Director of Data & Analytics, you’ll lead a talented team of data professionals to develop and scale data products that provide critical insights for our merchants
- You’ll set the vision for our data strategy, ensuring collaboration across teams to drive impactful, data-driven decisions at Loop. But the impact you’ll have doesn’t stop there!
- By reporting through Product, this will allow you to be part of the Product leadership team and contribute to overall product strategy and vision
- Harness the unique power and scale of Loop’s data from thousands of merchants (including Shopify’s largest and most influential brands) and their customers and transactions to transform Data at Loop from being a supporting and serving function to one that is invaluable to the service of customers and the development of our products
- Ensure Loop is set up for success to provide insights and analysis to customers and internal Loop employees while creating unique value and monetization opportunities with data products
- To accomplish this, you will create and maintain the overall data roadmap, which balances internal and external stakeholder needs
- Set the vision and direction for data strategy and architecture, ensuring that we are planning, building and scaling for the future. Initiate innovative efforts to mature our tools, systems, and processes to accomplish this future
- Serve as part of the Product leadership team, reporting to the SVP of Product. You will contribute to the product strategy and vision, ensuring that data is used to make decisions and create unparalleled value
- You effectively communicate up, down, and across to ensure executives, stakeholders, peers and your team understand the priorities of the business, the priorities of the data team and how to best deliver against those priorities together
- You are a champion and are able to gain the trust and buy-in of cross-functional stakeholders, leaders and your team
- Oversee the adoption and utilization of our data collection and data visualization tools. We’re currently using AWS Aurora, DynamoDB, BigQuery by GCP and Stitch, along with other native capabilities of AWS
- You’ll be leading a well-established and impactful team of data analysts, analytics engineers, data engineers, and machine learning engineers. You will enable them to grow and effectively collaborate with teams to build products that solve crucial business problems
- Elevate the culture at Loop by demonstrating behaviors that are important to delivery while staying aligned with our core values. This includes a bias for action and leading by example to motivate, support and make team members better
- You’ll also partner with the People team to hire awesome, incredibly talented data experts and structure the team in a way that most effectively delivers results
- We’re an early stage company, you’ll wear many hats in this role and be responsible for owning both strategy and execution
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange and in 2023, on the back of substantial funding, released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company values
- Be A Human First - The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves
- Clear Is Kind - We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood
- Go Get Results - We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement — so when we know better, we do better
- Land The Plane - We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start
- Make Merchants Successful - We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry
Company HQ
Columbus, Ohio
Articles
Leadership
Jonathan Poma
(CEO)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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