Director of Data, Loop Returns
$196.8-295.2k
Salary may vary for Canadian and UK applicants + Annual performance bonus expected to be 15% of your base salary + Equity
More information about location
Exchange and returns platform for Shopify brands
Job no longer available
Exchange and returns platform for Shopify brands
201-500 employees
Job no longer available
$196.8-295.2k
Salary may vary for Canadian and UK applicants + Annual performance bonus expected to be 15% of your base salary + Equity
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 7+ years of data experience
- 5+ years of experience leading modern data teams
- 5+ years experience building and monetizing data products
- Having experience in the commerce space is very important to us, and is required for this role. You’ve also worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
- You have demonstrable experience building collaborative processes between data, engineering, and product teams to solve critical business problems with data products
- Demonstrated experience and familiarity with shipping analytics/ML-based products to live production environments using cloud computing platforms such as AWS, GCP, Azure, etc
- You’re a champion of data, and can share some examples with us of how you’ve driven key business results by enabling the use of data in your organizations
- You have examples to share of how you’ve successfully influenced and managed broad stakeholder priorities. You have also created exceptional partnerships with your internal partners, and quickly became one of their favorite people to work with
- Hands-on experience with SQL, ETL, Python, R, or Software Development is highly desirable and imperative to being successful in this role
- Have an attitude that truly nothing is “not your job.” You should feel excited by the need to act like an owner to solve problems and dig in, wherever needed
What the job involves
- As the Director of Data & Analytics, you’ll lead a talented team of data professionals to develop and scale data products that provide critical insights for our merchants
- You’ll set the vision for our data strategy, ensuring collaboration across teams to drive impactful, data-driven decisions at Loop. But the impact you’ll have doesn’t stop there!
- By reporting through Product, this will allow you to be part of the Product leadership team and contribute to overall product strategy and vision
- Harness the unique power and scale of Loop’s data from thousands of merchants (including Shopify’s largest and most influential brands) and their customers and transactions to transform Data at Loop from being a supporting and serving function to one that is invaluable to the service of customers and the development of our products
- Ensure Loop is set up for success to provide insights and analysis to customers and internal Loop employees while creating unique value and monetization opportunities with data products
- To accomplish this, you will create and maintain the overall data roadmap, which balances internal and external stakeholder needs
- Set the vision and direction for data strategy and architecture, ensuring that we are planning, building and scaling for the future. Initiate innovative efforts to mature our tools, systems, and processes to accomplish this future
- Serve as part of the Product leadership team, reporting to the SVP of Product. You will contribute to the product strategy and vision, ensuring that data is used to make decisions and create unparalleled value
- You effectively communicate up, down, and across to ensure executives, stakeholders, peers and your team understand the priorities of the business, the priorities of the data team and how to best deliver against those priorities together
- You are a champion and are able to gain the trust and buy-in of cross-functional stakeholders, leaders and your team
- Oversee the adoption and utilization of our data collection and data visualization tools. We’re currently using AWS Aurora, DynamoDB, BigQuery by GCP and Stitch, along with other native capabilities of AWS
- You’ll be leading a well-established and impactful team of data analysts, analytics engineers, data engineers, and machine learning engineers. You will enable them to grow and effectively collaborate with teams to build products that solve crucial business problems
- Elevate the culture at Loop by demonstrating behaviors that are important to delivery while staying aligned with our core values. This includes a bias for action and leading by example to motivate, support and make team members better
- You’ll also partner with the People team to hire awesome, incredibly talented data experts and structure the team in a way that most effectively delivers results
- We’re an early stage company, you’ll wear many hats in this role and be responsible for owning both strategy and execution
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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